Tim Hortons — Restaurant in Gatineau

I've had a lot of good experiences at Tim Hortons but the one near lorrain/maloney is just awful, they pretend that they can't do sandwiches, they ruin your ice caps so you you don't come back(somehow like water) I don't know what's going on at night over there but for a place that has zero traffic they seemed really unwilling to three at a time deny me the possibility of making any sort of food like if you're open the better business Bureau requires that you serve us within a certain level of hygiene and safety food standards which are their approved recipes, but I ended up screaming I don't care whats in it just give me a freaking sandwich regardless if one of the ingredients is unavailable. She made it, and the ice cap, awful on purpose since cleaning the icepresso does make it unavailable for a time if you're lazy and do em simultaneously instead of staggering them, super disappointed and it's really rare for me to even leave a negative review but I need something to eat late and coffee close enough drowsiness isn't an issue and I'm unlucky enough to compare them to the best Cx Service at nightDame McDo lorrain. I swear your graveyard team is what's keeping everyone away from making a habit of coming even when it's packed at the quickie. a 24-hour coffee place refusing to serve you because they don't feel like it that day really hurts to have that right beside my house since I considered it an amenity before I...

During my visit to this Tim Hortons, I had a deeply troubling experience. I overheard a confrontation between an employee, who identified herself as a supervisor, and a customer. The employee was speaking in Arabic with another staff member, unaware that the customer also understood the language. They were making derogatory remarks about the customer's partner's skin color and using other offensive, racist language. When the customer confronted the supervisor, calmly expressing how inappropriate her comments were, the supervisor responded by yelling at her, shaming her for not speaking French, and attempting to rally other customers against her. This behavior was utterly unacceptable. I have never witnessed such unprofessional conduct from someone in customer service. It was appalling, and I believe this individual should be dismissed. Such actions reflect poorly on Tim Hortons and the owner of this location for allowing such behavior to occur within their...

The workers are very incompetent and short with their customers. My friends and I went through the drive through and the worker did not understand our simple order. She then told us to drive up to the window without taking the rest of our order and stopped responding to us when we talked. We decided to go inside to order seeing as they were unable to do it in the drive through. We were then immediately flagged over to the counter where they told us that they have proof of us “not paying”on camera when all we were trying to do was come inside to get our order. Staff was very unfriendly and impatient with us. A timmies run that should’ve taken 3 minutes took us 25. I have an allergy and needed to make accommodations to my order and staff did not take it seriously and made me feel like I would never want to return to this...