Tim Hortons — Restaurant in Grand Forks

The service is always fast, nothing to complain about that, maybe 3 out of 5 time my order will be done correctly. We have to repeat our order multiple times at the drive tru for it to be right and sometimes, it is still not right. Missing sauces, missing hashbrown getting stuff you didn’t ask in your sandwich such as tomatoes or wathever. One day I went in because I ordered two hashbrown and chipotle, I only got one hashbrown and no chipotle, the employees response was “We only charge you for one”. I clairly stated I wanted two hashbrown for my breakfast combo, I had two sandwiches and two drinks. The employees was then talking to the other employees that was fixing my order telling her how I need to buy my hash brown which I refused and told her I didn’t needed it anymore, because the price of my meal would be completely different and I wasn’t in the mood to go tru refunding process to get my combo price. One or twice doesn’t matter, I understand the adrenaline and the fast paced environment can caused mistakes, but it had happened multiple times. This morning I went at the drive tru, my order was done correctly and fast even tho I had to repeat multiple times at the drive. Once I got home, I realized my French vanilla felt light, I open the cap to discover it was barely full. Keep in mind, this was not for me, I didn’t had one sip on my way home which was not even 5 minutes away. This has also happened multiple times before, which I never complained before, because since the hash brown situation, it first, feel useless go back in to complain and second, it makes me feel like I am in the wrong. Tim isn’t what it use to be, this one, is bad and doesn’t value their customers. Moral of the story, take an extra minute in the drive tru to take a look to every elements...

Subject: Poor Service and Incorrect Order

This morning, I visited your store and had an extremely disappointing experience. I asked the cashier if any soups were available, and they confirmed that chicken noodle and broccoli soups were available. I ordered a large chicken noodle soup and requested Tera buns toasted with extra butter. However, when my order arrived, every single item was incorrect: • I was given chili instead of the chicken noodle soup I requested. • The buns were cold and hard, not toasted as asked. • The medium coffee I received was cold and tasted old. • My Boston cream side item was missing entirely.

The store was not busy at the time, yet the staff seemed overwhelmed and disorganized. When I sat down to eat, there was no salt or pepper available. I asked for pepper and was given one packet, which was empty, requiring me to go back again.

Even when they replaced my coffee, the new one was also cold and stale.

I am diabetic, and unfortunately, I had to consume the food as I needed to eat something. I ended up feeling unwell due to the poor quality and taste of the food.

I asked to speak with a manager and explained everything. The manager, whom I believe is named GURI, listened and was polite. While the employees were kind, the overall service and execution were unacceptable.

This location clearly needs better staff training and quality control to ensure customer orders are accurate and food is served fresh and properly prepared.

Thank you for taking the time to review this feedback. I hope steps will be taken to improve service...

Absolutely the Best Tim Hortons in BC!

I’ve visited many Tim Hortons locations across British Columbia, but the one in Grand Forks truly stands out as the best! From the moment I walked in, I was impressed by the beautiful ambiance and stunning interior decor — it’s warm, modern, and inviting, making it a perfect spot to relax or catch up over coffee.

The staff were incredibly friendly and welcoming, creating a positive atmosphere that you don’t always find everywhere. And one thing that really caught my attention was the exceptional cleanliness — everything from the floors to the seating area and washrooms was spotless. It’s clear that the team here takes great pride in maintaining high standards.

Highly recommended if you’re passing through Grand Forks or looking for a Tim Hortons experience that goes above and beyond. Well done to...