Tim Hortons — Restaurant in Grande Prairie

Not the company or store itself.

Ordered XL 2 Almond milk coffee, there was definitely a mix up as the one I received was cream. I can't drink creamer so I went back and kindly asked for it remade. Mix ups happen it's not the end of the world i wasn't even mad it happens. The reason for this review lies on the girl standing behind the man at the window. She kept saying she put Almond milk and was not taking any accountability for the situation. I think she got the cups mixed up honestly. There was clearly a mistake and that's fine but to try to deny the issue wasnt okay with me. I know the difference it was not Almond milk and again not a big deal to begin with I just cant drink it and asked it to be remade. The guy at the window was very polite about it, he just remade the coffee and took my old one. He was very polite and even tried to get the girl to stop talking while he dealt with it. Take accountability it matters, mix ups happen that's okay but it's how you go about resolving the mix up that makes all the difference to...

If I could put negative stars I would. Went here ordered, stood waiting for food for over 15 min, wrong order shows up(2 grilled cheese instead of 2 wraps, they did give me the grilled cheese but I think its cause they were too lazy to take them out of the bag, I didn't want them and told them so, so they hit the garbage sadly), wait 5 more min while waiting was told my order would be free next day for 20 min delay. Go back the next day and was told only a coffee is free not my order(I'm not after free stuff I only ask for this because she offered this the day before) I questioned her and got belittled publicly, rudely. She did not follow through on what she offered. If your service is terrible and you try to make up for it at least try and follow through not dis respect customers ppublicly. Go back next day was denied service. I would avoid this place, the people at the tills are miserable and can not get a order right, when they do it takes 10 to 15 min to get it. STAY away there is 2 better ones within 2 km of...

The location is fine but the company as a whole is super cheap, I'd class Timmy's as competition with McDonald's for low quality food. I've gotten breakfast bisquits at good ol Timmy's before and they leave your teeth feeling gritty , not smooth anymore , like bathing with nasty cheap soap bars...except in your mouth!! Not sure what kinda chemical makes that happen but when I butcher a pig and make sausage this doesn't happen. They don't give you cup insultors for your hot coffee (unless you ask specifically I think) Mikey d has insulated cups and so does subway! Nobody even knows about subway coffee lol. My wife and I expect to leave there with a stomach ache if you actually order anything, no joke it's happened quite alot. And last of all Im pretty sure the donuts are getting smaller... Makes me proud to be a Canadian lol at least we've...