Visions Electronics — Local services in Grande Prairie

Definitely do not recommend taking your vehicle here. 100% satisfaction guaranteed my right foot. Originally talked to Billy, who quoted me on an installation. Then talked to Darylton two days later, Billy was not in. Darylton then proceeded to tell me that that price was false, they cannot install for that cost. We negotiated on an in between price, book the installation in. Live an hour away, dropped the car off the night before for installation. They call me the next day saying they don't have the speakers in stock for my installation. Then causing me to have to waste time, fuel, money on picking up my vehicle and getting it delivered. They finally get the speakers in, drop it off for installation again. Darylton calls me at 4:00pm, asks me a question about the install. I ask him if it's done, he says that they are almost finished it. (Almost finished installing 4 speakers and a sub) I show up two hours later it's still not done, wait around for another hour for them to finally finish the install. While I am waiting in the show room I watch a customer walk into the back and stand there with the shop door open talking to the installer for 20minutes while I painfully wait for my vehicle to be completed. I tell the installer when he takes my vehicle out of the shop, next time to wait until the job is done to talk while you have a customer waiting. They then proceed to threaten to call the RCMP on me for trespassing because I told their installer to talk on his time not mine. Horrible...

STAY AWAY FROM FINANCING ANYTHING! They gave me free financing through some small Indian call center who never picks up their phone, they don't even process transactions. Once they say you have to pay the only way to pay is with a debit card or a balance transfer, you can't pay it off like a normal bill on your credit card (earning the reward points or cash back). If I would have known this I would have put it on my mastercard got my travel points and paid the hill but instead I got charged more. They only call you after your late, my bill date was the 10th on the first 2 statements and on the 3rd it was said that the bill was to be paid on the previous month. A bunch of shady tactics. Just pay up front.

Only one installer for car audio and they book so far in advance that if your working or need your vehicle and there is a problem after your install it's next to impossible to get work in before the warranty expires. I'm sitting with a brand new 1700$ setup for 2 speakers, a backup camera and a Bluetooth deck that won't turn up past 15 volume. Not to mention when they installed it rather than drilling a hole for my power point they just covered it up so I have no 12v socket in my truck currently. And my backup camera was mounted on my license plate as they recommended.... But now my hitch covers it so it doesn't even help me backing up a trailer....

Pretty pissed, but at least the radio...

I bought a canon camera on sale from this store 8 months ago. I was sold the extented warranty for an additional 80 dollars. 2 months ago the camera stopped working (not visions fault). After I returned it to the store i heard nothing back for 2 months. I had to make 3 phone calls to find out my camera was "unrepairable". Good thing i bought the extended warranty I thought. WRONG.

When i went to the store to collect my new camera i was told that it was covered by manufacturer warranty, not visions. I was offered a in store credit. But since i got this camera on sale and they didn't make the exact same model anymore, my credit didn't cover the cost of the most similar replacement.

To make matters worse is i was told multiple times my credit was the Money I spent on the camera plus the cost of my warranty. This was also not true. Apparently Canon had credied me a little extra to cover the cost of getting a different model. I had not fought for a fair deal for about an hour in store, visions would have kept 80 dollars that i was entitled to.

So the issues with this store are simply the sales person mislead me on what the warranty i was buying would cover. And that i had to go into the store and debate with the staff just to receive my full credit.

All told i had to pay and extra 50 dollars just to get the most...