Dairy Queen Grill & Chill — Restaurant in Greater Napanee

Last night (September 26th 2021)was the worst night of my life with a fast food restaurant. At 8:46pm i got to dairy queen, I tried to go inside but it was locked so I went in the drive thru (there was 1 car ahead of me, no one behind me then) and I ordered a poutine with bacon,cheeseburger ,2 drinks,and 2 Buffalo chicken snack wraps. They were saying "ok" to every food I ordered. When I got to the window I waited for a few minutes then finally got my drinks, then a few minutes later she came back and told to wait at the red doors . Then 10 minutes go by, she comes out the red doors told and said "I'm sorry your order was a little confusing, what was it again", so I told her my order again and asked for the Receipt then she went back inside. 5 minutes later she comes out with my poutine and cheeseburger and she said "we r working on your wraps" then goes back inside. Another 10 minutes go by she comes outside again and said "we r having Difficulties with your wraps would u like to wait longer or have a refund" I said "refund please" so she goes back inside , then comes out with food for a car parked behind me then goes back inside , waited for a few more minutes then so finally comes back out with My refund. Get home, cold poutine and the fries were very very soggy, couldn't eat and a cold burger and no receipt. I was at dairy queen from 8-46pm-9:18pm. I am not happy!!! #dairyqueen #disappointed #neednewmanagment...

Husband and I stopped in for a quick bite...ordering a poutine and two banana splits to follow. After eating our poutine, I returned to the counter with my tray to get the two banana splits that I had paid for when ordering the poutine.They were placed in front of me and the bananas where clearly bad I ask the girl if she could replace the bananas in them and she said do you just want new banana splits and I said that would be fine and she threw the other splits in the garbage can . She than disappeared toward the take out area to return later with two new banana splits placing them at the opposite end of the counter from where I was waiting, she than walked by me without saying a word, I am standing there waiting for her to return but she never returned I had to ask another girl if they where mine and she said she thought so, I had to ask for spoons, the ice cream and whipped cream was just flatly spread across the top not peaked like it generally is. I am sorry if this server was having a bad day and didn't really want to be there...but it is her job and she gets paid...

I ordered dinner and was given my ice cream right away but then told I would have to pull ahead and wait at the back doors for my food and there wasn't even a line up. By the time my food came out my ice cream was a melted soupy mess and they didn't even give me a lid so it melted all over my car. I also didn't even get the blizzard that I asked for. I asked for a Reeses Peanut Butter Cup Pie blizzard with extra graham wafer and received a regular Peanut Butter Blizzard with zero graham crackers. I guess it wouldn't have really mattered anyway since it wasn't ice cream at that point anymore anyway. Unacceptable to pay $20 for one person for dinner and not be able to even enjoy or eat it. Very disappointing😞 **Edited to reply to Dairy Queen's underwhelming generic response. Why would I come back? There are lots of other restaurants I can go to who don't just say they care about customer service but will make sure if people don't receive good customer service to make it right. Your response shows that you don't care. So I will...