Tim Hortons — Restaurant in Greater Napanee

I am giving a one BC a zero is not possible. This place is TERRIBLE!! Customer Service is almost non-existent. The wait times are atrocious. The product is never the way the it is supposed to be, e.g. iced cap is rarely frozen. And finally....your order is almost ALWAYS wrong. We arrived home a short time ago to find the hot chocolates that we ordered for our kids are actually coffee....besides that, the iced cap machine is "broken" yet again. I have called and complained to management, as well as Head Office, and nothing has been done to change it. Neither HO nor management care. Just avoid this restaurant all together. The same franchise owner also has the next closest one, so either way they make money. The next closest one after that is owned by their parents...so again...they aren't going to care.

Edit: February 2024 experience. Heard crashing through the speaker. Asked if the person was OK. Silence. Asked again. The response was a rude, "what!?". I repeated, and got a, "ya". When I was at the window, I got to hear "how dumb" I was. I chose then to say, "that's nice guys. I am showing sincere concern for your safety, and you are making fun of me? That's really nice." To which I received a snotty, rude, and disrespectful, "goodbye" and "have...

Where do I start at what bad service..me and multiple.people I've spoken to have even spoke to corporate and they are disgusted at the service..every single order that bigger then a regular coffee will be messed up..or oh wait they don't know what a regular is,they think it's black coffee with nothing.they advertise all day breakfast but don't serve it ..they are put of every single thing nonstop ..the owner doesn't care and is rude and won't deal with problems..the managers will look at u after mistake and exact words..not my fault I must of messed up...lolol just horrible ..I've never seen such horrendous service and can't believe corporate allows this lieing fraud in business to keep going on I've actually had to correct them on there price by ten dollers before as they ring it in all single instead of the meals I order..just disgusting can't say it enough ..again 85 percent of employees don't know what regular coffee is..u will look when they say they are out of hashbrowns but big girl at back has 3 in front of her eating them whilst working...

Staff were friendly and service was fast. Giving only 3 stars because the coffee was noticeably burnt tasting. We also ordered muffins which were fine, but when you are coming in off the highway to grab a hot coffee in the morning before hitting the road again, it's not a great experience when its burnt. 3 stars for now, but I'll give it another try the next time Im coming through Napanee and see if I just came at a bad time. It was a clean and bright location within the W.O Stinson gas station, so everything else was pretty good, and I could probably rate it higher other...