Lang On The Water — Restaurant in Grimsby

We really wanted to like this place and it's fairly new so I'm hoping they were just having a bad night but this was not good.

Let's start with the positive:

Spectacular waterfront location and a brand new beautiful restaurant. The presentation on the dishes was very nice. The prices were very fair.

Unfortunately, that's it. It is a fairly new restaurant and they are just starting to iron out the details, but wow. The service was amongst the worst I've experienced in a long time. Don't get me wrong. Not rude. In fact quite kind. Just nonexistent. It took 20 minutes just to get someone to come over to take our order. We were given warm water with no ice sitting out on the patio on a 28 degree evening. Nobody ever offered a refill and they never brought more even when asked repeatedly. No cutlery. I worked in the service industry for decades and when it's busy you need to hustle. The front house didn't get that memo here.

The menu advertised rotating beer on tap. They had no kegs and the bottled beer selection was out of grandpa's garage fridge. Not a single beer that wasn't made on the 401.

So without beer we decided to order the pinot grigio. All out. So third choice it is I guess.

From the app menu we ordered the fresh roll with pork and shrimp. They are wrapped in rice paper though so they were fused together in a manner that no chopstick could ever separate them and of course nobody ever came by to offer cutlery. Tasty but not $8 tasty.

From the main menu we ordered the vermicelli with beef. Beef was good and well seasoned but the rest was bland and unspectacular.

We also had the noodle nest with vegetables and assorted seafood (which in this case meant two small shrimp and a bit of artificial crab). The flavour was good but not great. Drowned in sauce in the middle.

Vietnamese cuisine is new to the area and besides pho I had never had it before. The staff never offered a suggestion and barely made eye contact with us.

I'm giving them 3 stars because everyone else has given positive reviews and I figure we must have been unlucky. I don't like giving...

Horrible wait staff and management. First time and last time!!! Booked a birthday reservation for my friend and I on their patio Saturday night. I have to mention that their patio chairs are cheap, uncomfortable, falling apart and low sitting. I had to ask for a wooden chair from inside. We waited 15 minutes even before someone acknowledged we were there. We were brought water and then waited another 10 minutes before I flagged a waitress down. Our waitress had ZERO personality and acted very zombie like. We ordered a bottle of wine and had to open it ourselves because she was about to break the cork in two. When our food came it wasn’t delivered by our waitress and during our entire time of eating she didn’t come over once to ask how everything was and how we were doing! When we were finished she came and gathered our plates and still never bothered to ask of our well being. We eventually had to move inside because there were some black oily liquid dripping from the glass ledge above us. Stained my friends jeans and not one person offered any help or acknowledged how awful this was. We moved inside and finished our wine. Again, our waitress was not to be found and we sat there unattended to. I finally had to get up and flag her down for our bill. Before leaving we spoke to a female “manager” for at least 5 minutes expressing our frustration and disappointment with our first time visit and their wait staff. The manager wasn’t attentively listening to my concerns and her first comment was that they were busy. That night was NOT busy. I explained again in greater detail because obviously she didn’t care or wasn’t listening. She still dismissed all of our conversation! Not ONCE did she apologize or have any empathy towards our feelings. This is unprofessional managerial conduct! She made us even more frustrated to begin with and we just walked away appalled by her lack of communication or resolve. I spent $170.00 and left that waitress $0! I will never again visit this horrendous establishment or recommend to anyone. Shame on Lang...

Visit Date: Father's Day Weekend

I had family visiting from Brussels, Vancouver, and Calgary, and we drove from Mississauga to Grimsby to support a local Vietnamese restaurant. There were 14 of us, and after a 1.5-hour drive, we were looking forward to a pleasant meal. Unfortunately, the experience left a lot to be desired and gave my family a bad impression of Grimsby.

When we arrived, we waited outside for a hostess to greet us. The hostess opened the door partially and asked how many people were in our group. When we said 14, she appeared annoyed and told us that they were very busy, and there were no tables available. She mentioned it would be a 40-minute wait, which we were willing to accept despite her negative attitude.

Eventually, she suggested we sit on the patio. We arranged our own tables next to each other without obstructing any walkways. To our complete shock, two waitresses approached us aggressively. One of them, who was blonde, yelled at us to separate the tables immediately, claiming we were blocking an emergency exit. Her tone was hostile, and she completely ignored our attempts to explain. The great part is there were no customers or tables across from us so there was NOTHING to block.

Feeling disrespected and unwelcome, we decided to leave. As we walked away, the waitress sarcastically raised her hands and exclaimed, "Just great." This rude and unprofessional behavior completely ruined our outing.

I hope the management reads this review and takes action to improve their hiring practices and customer service. Such treatment of customers is unacceptable and damaging to the business....