Tim Hortons — Restaurant in Hamilton

I asked at the drive through for a small cup with half milk and half water to make a warm milk and he said no I can't do that for you so I said can you do a small tea with milk and don't put the bag in he said a small tea orange pekoe and I said sure just don't put the bag in. He said yes is that it I said can I have an extra large decaf tea with vanilla and oat milk. He seemed confused and I said again that's an extra large tea with vanilla and oat milk and the other one no bag in. He said drive up

The nice lady charged me and I said I have the small tea with no bag in just milk and hot water and I see it sat there with the bag in it. He gets asked to change it from the girl at the window and she said he's fixing it. Then hands me my drink and I see no tea bag hanging so I said where's the bag for this she said it's a decaf I said yeah tea where's the bag it's a decaf tea with vanilla and oat milk. He walks passed the window huffs and remakes it.

Then comes to the window and started to talk to me in a belittling manner saying he did it this time but you cannot adjust the menu if you want a milk with hot water you have to order a tea and say bag on the side. But that is what I said to do.

He was smirking and saying no just so you know you can't order like this. I was appalled that this person was talking to me in such a condescending belittling manner and telling me how to order I simply said I wanted to get a warm milk for my kid that's why you can charge me whatever you want I asked for a tea without the bag in it.

You screwed up my order and gave me a decaf coffee too he then persists I said decaf and I said yeah I did say decaf tea with vanilla and oat milk this just a decaf coffee there wasn't even vanilla or oat milk written on the top. I said did you charge me for coffee and he said no just 1 tea I said I bought 2 teas you charge me for 2 teas.

Then he shut me down with a smirk and said have a great day ma'am so I gave him a thumbs up and told him sarcastically he's doing amazing at his job and congratulations for being so good at what he does because I was pissed he was leaning out the window talking down to me like I'm an idiot asking for a completely ridiculous request that he did me a favor this one time. It was absolutely disrespectful and not necessary.

I called the store to see who the manger was and apparently he's the supervisor and said his manager is in tomorrow between 5pm and 1pm, I will call her to make a formal...

Second time this lady at the window has been extremely rude and disrespectful to my fiancé and i. every time we go around 3-330 she is there and now i don't go to this location when she's there. we told her we were paying with debit and then we told her sorry we have the tims points card, she yells and goes THATS NOT A DEBIT CARD. i told her sorry it was last minute. she tells me to get my man in check. excuse me? we asked her politely for her name and she says oh i can't tell you that and closes the window on us. i proceed to go inside and asked the young girl at the front cash for her name. her name is LINDA. LINDA looked at me and was laughing and continued laughing with another girl working there. I simply think she is racist towards coloured people. she's always like this and i've seen other comments of a lady being racist and i wouldn't be surprised if it was her. Linda, don't work here if you hate customer service, you make everyone run away from this store. i called and spoke to a supervisor and i will be waiting for a call back. avoid this store during the week during the day(drive through) i appreciate the supervisor being so nice to me...

I wish I could give them zero star but google didn’t let me. This location has been worst location in the area. They always mess up orders and their service is zero. I was there and ordered whole bunch of food and coffees spent good money their, first of all the person who was taking order was very incompetent, and rude, I placed my order and she repeated my order twice and also they confirmed at window too when we got our food we were missing our sandwiches, I went back to the store and told them about this, their manager named Rob, he said he did put the sandwich in and he asked me to hand him the bag back so that he can see if i was lying, i gave out my bag and he took all my food out and checked again n there was no sandwich n then he said he didn’t charge and I had to pay, I don’t mind paying for it but they way they were talking was unacceptable for food service industry. He was not accepting that it was his and his teams mistake but giving an attitude. I suggest never go that location if you really wanna enjoy good tims coffeee and food. This is the worst location I’ve ever been in terms of...