KFC — Restaurant in Iqaluit

I had one of the worst customer experience with a staff at this store in Iqaluit yesterday - Dec 4, 2020. This middle aged man at the counter was very rude and full of prejudice. I will never in my lifetime set a foot at this store again even though they are the only KFC and Pizza hut in town. I called the phone line about 7x to place an order for pick up but I kept receiving user busy signal. Initially thought it was my phone but I was able to call the cab and other numbers. Finally, I decided to order in store on my way to the airport. When I got to the counter, I asked the gentleman whether there as problem with their phone because I tried calling them several time but was not successful. Instead of just simply informing me of the cause of my inability to access their phone line, he rather literally challenged me by implying that I was lying. I tried showing him my call log as a proof but he refused to look at it. Instead, he requested that I called their line to prove that their phone is working and I was lying, I complied and it went through this time around. Going pass that, I went ahead to place the order. This man again said to me that he had informed me on a different occasion that they don't sell the meal I was ordering although it is on their menu and that day was my first time ordering from them either via phone or in person.

I made him aware that he is mistaking me for someone else because I am a first time customer. Instead of apologizing (not that it is even necessary) he rather chose to mock me. I was appalled and felt so disgusted at his attitude towards me and nearly walked out of the store. Unfortunately, I couldn't do so because my time was limited and there was no way I could get food from another location before catching my flight. I think all the agents there need some training in customer service. In my opinion, that store doesn't even deserve a single star but I can't post without selecting one. WORST CUSTOMER SERVICE EXPERIENCE EVER!!! AVOID THEM...

The food at KFC was delicious and satisfying, but unfortunately, I wasn't impressed with the service and atmosphere. The staff seemed overwhelmed and understaffed, leading to longer wait times and less attentive service. Additionally, the restaurant itself felt cramped and lacked a welcoming ambiance, which detracted from the overall dining experience. Perhaps they were experiencing a busy period or staffing shortage, but it left much to be desired in terms of customer satisfaction. Furthermore, the cleanliness of the dining area left something to be desired, as tables were not promptly cleared and the floors appeared dirty. Additionally, the lack of adequate seating made it difficult to find a comfortable spot to enjoy our meal. Overall, while the food quality met expectations, the overall dining experience fell short due to these shortcomings in service...

You can never get an answer because the phone is usually off the hook. The other night we tried for over half an hour. When we physically went to the location the staff said the kitchen had closed and to order elsewhere. You can't get real KFC chicken anyways. Support local owned businesses instead. I would give zero stars but the least amount you can give is one...