St. Phillips — Restaurant in King

This review is limited to the Nobleton location. I had the misfortune of ordering our wedding cake from this location - we had loved our engagement cake from the Maple location and wanted to go with a vendor we knew. Immediately, we were redirected to the Nobleton location for the wedding cake. After leaving an inquiry with the team, we were told we had to come in for an in-person consultation with the baker. We drove about 2 hours to come in for an in-person consultation only to be told that the person we were supposed to be meeting won’t be able to meet with us after all and so they took down our information on a tablet and told us to email them our inspiration pictures and they would send us a quote within a couple of days. After not hearing from them within the week, I called back inquiring about my quote. I spoke to who I know assume was the baker and they gave me a quote and said their email is down so they weren’t able to contact me (I had sent them pictures to said email not 3 days prior). I said I’d discuss with my partner and would call back to place the order. Placing the order was an actual nightmare - my partner and I work full-time jobs and had to constantly call the location during the day, speak to the front desk who would take down our information and promise us a call back which never materialized. It was super frustrating having to deal with this in the weeks leading to our wedding. I had to pay for everything upfront but no receipt or confirmation of a contract was ever emailed - when I had to go in-person, again, to get the tasting samples, I was finally given a generic receipt from their cash register. We finally agreed on a flavour and I called back to confirm (again told email is down, now two weeks later, so can’t do email communication), and again had to go through front desk etc. I honestly had no idea if the cake would even make it to the venue on our wedding day. I didn’t even know who to contact in case it wasn’t delivered as we didn’t have a consistent person to talk to and who we could rely on. To our surprise, the cake did make it to the venue on time. It was slightly lopsided and not the perfect cake we had imagined and tasted drier than the creamy cake we had in our tasting box (with thick frosting that was inedible unlike the buttercream frosting I wanted) but I was just relieved it made it all. Despite the cake not being what we wanted, my gripe with them is their lack of communication, follow-through, and indifferent attitude towards their customers. I almost cancelled with two weeks left to the wedding because I was so frustrated at having to call them during work hours to confirm simple details that I otherwise would have just emailed them about - I didn’t even have an order number until I got a physical receipt from their cash register yet they insisted on full payment by credit card immediately when we called to place the order. Their email being down for a whole month should not have been an excuse, especially in this day and age of digital communication. I will also echo the reviews about the uncleanliness of the location, lack of garbage/place to return used items, and the lack of good customer service at the counter. We will not be back and...

I wish I could say good things, but I simply can’t. The experience here was deeply disappointing—especially because the place looks beautiful, but everything about how it’s run ruins it. Here is a detailed breakdown of how awful the service and upkeep are. I would not recommend this place unless major changes happen.

⸻

What Went Wrong

Customer Service Attitude • The staff were extremely rude, unhelpful, and seemed like they didn’t want to be there. There was no greeting, no basic courtesy—just an attitude of “we don’t care.” • When I asked for something—cutlery, plates, napkins—it felt like a burden. I literally had to stand in line and beg for these basics. • Upon picking up a box of pastries, the staff member just threw it to me and said something like “hyg” (which I think meant “here you go”)—utterly disrespectful and careless.

Cleanliness & Maintenance • The place is not clean. There are cobwebs and dust everywhere—even on equipment like the orange juicer (which should be cleaned frequently). • Surfaces, displays, and visible equipment looked neglected. It’s hard to enjoy food or even have confidence in hygiene when your surroundings are this poorly maintained.

Layout & Workflow Confusion • The setup is confusing: you have to go to multiple lines/counters to get different items. It’s not obvious where to go for what, and staff give no help or directions. • Because of this confusing layout, things which should be simple become awkward, time-consuming, and annoying.

Staff Competence • The staff seem very young and/or inexperienced, which is fine in itself—but there’s no effort to compensate (training, politeness, oversight). • Combined with the rude attitude, this creates a feeling of chaos and unprofessionalism.

Price vs. Value • The prices are high for what you get—not just in food quality, but in service and experience. • The food looks amazing, but that doesn’t make up for everything else that goes wrong. A beautiful-looking plate isn’t worth being treated poorly, waiting, or feeling like you’re a nuisance.

⸻

What Needs Improvement

If they want people to come back, here are concrete changes needed: Train the staff in basic hospitality: greetings, offering help, being polite, keeping calm, caring. Cleanliness overhaul: deep clean all equipment, wipe down every surface, get rid of cobwebs. Particularly items used daily like juicers. Better layout signage and/or staff direction: so customers know which line to go to without frustration. Provide essential items automatically—napkins, cutlery, plates—without customers having to ask (or beg). Improve handling of goods (like pastries): don’t just toss them; treat...

I ordered a cake for my daughters 7th birthday for February 1st and it was disappointing, I've been getting cakes from st. Philips for the last 5 years years for both my daughter and son and this was by far the worst cake ever made, I don't know if its just the location but somebody screwed up and they are lazy, i got a kuromi cake my daughter wanted as an edible image and the image came out way too dark, I've had numerous edible cakes made before and the colors have always come out amazing, I ordered this cake from them and I also asked for half vanilla,half chocolate, then a day later I get a phone call saying they can't they can't do half and half and I have to pick only one flavor, mind you I've always and I mean ALWAYS have done half and half and never any issues. So after arguing I said ok fine do vanilla then. So February 1st I pick up the cake we have my daughters party and firstly we couldn't even cut into it like it was fresh or the texture sucked and Secondly I had told everyone there it was vanilla and there's so much freaked chocolate in it that some of the kids could not even eat it, first they can't do both flavors, lazy, then second added it and enbaressed me. I called to complain a day later when they were open and got told to email this email with pictures of the cake etc, to try getting at least half of my moms money back becuase it was a gift for her granddaughter so she wanted to buy the cake for her, and till this day almost end of February now, I haven't heard back, please save you money and go elsewhere because these people and whoever the owner is do not care about customers service, I work in aviation and trust me this is not customer service. I will post the cake of my daughter and the color it was suppose to be and what it came out to be instead which is ugly, and ill post a past one from my sons cake and how it came out, both edible. To me they were lazy and didn't take pride in the cake. Normally I dont want wrote reviews but this is...