McDonald's — Restaurant in Kirkland Lake

Absolutely poor customer service, incompetance, lack of quality and care in what they do, understaffed. Went at around 430am because tims is shut down, took 20mins overall, waited 5mins to be acknowledged at the order box, had to repeat myself and was cut off before finishing my order because he didnt want to wait for me to finish ordering, a few more mins to get to the window, watched him slowly make 4 coffees, 2 were wrong and when called out on it still insisted it was correct (it wasnt), waited almost 15mins for a simple bacon and egg bagel and a hashbrown. And even after repeating twice to add light mayo, none on my bagel. And the response...go to the other tims then

Add more staff, people who actually have good customer service, motivated to do the job correctly and...

Services is an absolute joke waited upwards of 15 minutes for 2 snack wraps and a coffee. Food was cold and literally just thrown into the wrapper coffee was terrible. 4 people in front of me and nobody got their orders taken by the time I got my food. They forgot the coffee and had to ask them to make me one. Every single time I have come here it has been a disappointment. I have witnessed management getting frustrated and blaming employees and not taking accountability as a manager should be. You don't embarrass employees in the front. It has also been extremely dirty every time I have been there floors are sticky tables are dirty I have also witnessed a literal turd on the floor in the men's room. Avoid this place...

DRIVE THE HOUR TO GO TO A DIFFERENT MCDONALD'S LOCATION - Kirkland lakes location is absolutely disgusting. I understand it's a McDonald's so my expectations are clearly not high... the workers first language is not English- which is fine, but if you cannot speak or understand English how did you even get the position? You then are selling old cold hard nuggets that I wouldn't and didn't even give my dog, yogurt for kids that is so warm it will 100% make anyone that eats it sick - and most of you don't wear the appropriate 'PPE' as in hair masks or face masks as 90%of your staff have more hair on their face then on...