Pita Pit — Restaurant in Kitchener

EDIT: so only a few days after I posted this review and very nearly forgot about it Pita Pit support replied to this review and offered to make up for their stores mistake!!

This surprised me as I've never been contacted for an issue before, but they followed through and offered a free pita and drink for my next visit!

Then after this the manager of the establishment emailed me to see if there was anything else they could do and how she was very sorry for the inconveniences.

This has really turned me around on the whole thing and I think this may be the most professional Pita Pit I've been to with how they handled this situation! I know mistakes can be made, but owning up to it takes a good kind of joint to do!

ORIGINAL POST: We ordered 2 pitas while they were making them i noticed one was smaller and I asked to make sure if they were both the normal pita size. They assured me they were, and I was in a hurry to go so I believed them as I had PAYED for 2 normal pitas.

When I got home and we unwrapped them, I had gotten the Pita and my fiance had gotten a Pitita, for hers was much smaller than mine. We ended up just eating them because I figured that going back would be too much of a hassle over 3$ difference in pita but honestly it is such a rip off and very unprofessional.

Worst part was they weren't even busy.

Wouldn't recommend, visit a different pita pit where you can get your...

Unfriendly Service & Missing Items 1020 Ottawa St. North location.

My son and I visited when the place was empty, so we expected quick and attentive service. Unfortunately, the two staff members—one at the counter and one making the pita—were unfriendly and unwelcoming. No smiles, no basic courtesy; it felt like they were doing us a favor just by taking our order or answering questions- not like we were paying customers.

Even my teenage son noticed, saying, "This place is not friendly… the girl seemed pissed to serve us." When a teenager picks up on that kind of attitude, it says a lot.

To make matters worse, after we left and started eating, we realized they forgot to include the grilled veggies in the pita—something we paid for and didn’t get to enjoy. The meat was also very little, maybe a tablespoon or 2 for a regular sized pita. Between the rude service and the incomplete order, it was a disappointing experience all around.

Good customer service and order accuracy should be the bare minimum. Hopefully, management addresses these issues. Won’t be returning unless...

I am a super hot guy who works out, and the only place hot enough for me is that place. Thanks. Edit - I am awarding you guys second best pita pit. Or third. The last time I was there, I thought my pita was too small, and I felt like Carrie having pigs blood dumped on me. But now I think it wasn’t intentionally a small pita that you pretended was a regular, and otherwise your location is good. I have not went back just because all I could think of was pigs blood when I thought of that location since getting that tiny pita. But otherwise you cook everything well, aren’t stingy on the avocado, and in an emergency I could see going back there. But I have a new pita pit now. Edit - I think you guys did give me a regular size pita, the pigs blood curse is removed from me. Your pita pit is tied for number one now. Congratulations. But if I don’t go to that one anymore, it is because people in that area of the neighbourhood are mean to me and I am scared of them. That is why I was paranoid about the pita being too small. I thought you were friends with them and trying to be...