Shake Therapy Kitchener — Restaurant in Kitchener

Visited Shake Therapy Kitchener (589 Fairway Rd S) during their $2 ice cream promotion. We were the first customers of the evening, excited for a treat. While the place looks modern and visually appealing, the experience didn’t match the aesthetic.

The staff member (Khushbu P.) served my 7-year-old daughter such a tiny, underwhelming scoop in a flimsy clear cup, barely filled. Despite the joy on her face, the portion was so small it felt insulting. My brother and I got waffle cones, and again, the scoops didn’t even rise above the rim. Worst part? My cone had glue residue on the bottom that started leaking once the wrapper came off.

We sat and ate while watching others receive slightly better service. No consistency. My daughter finished quickly and said, “Write them a review that says: You suck.” That says it all from a child expecting a simple, happy ice cream outing.

The place claims to use Kawartha Dairy, but their presentation, promotions, and even images seem pulled from other businesses. Service feels like they’re trying to cut corners while looking polished. Sadly, even the $2 deal didn’t feel worth it. A smile and a properly filled scoop go a long way, especially when serving kids. Even places like DQ and Baskin-Robbins go the extra mile with little touches to make a child feel special. Not here.

If you want better service and proper value, look elsewhere. This shop might not last long if this is how it...

I came today to get a vegan chocolate cake, but they did not have the ingredient list posted anywhere! I decided to trust it abd buy it anyways but when i got to my car and opened a box, I saw a chocolate syrup sprinkled all over it and I immediately knew that it wasn't vegan friendly. I went back inside and inquired about it and they tried to convince me that it's ok and finally they talked to someone in the kitchen and told me that it contained milk. Now I'm very skeptical about a cake itself and I feel perplexed and sorry that I came here believing a person who left a review on here describing it as a rich and moist which is not..I couldn't even cut it, pieces started falling off of it suggesting that it was sitting there for a long time and it looked like a hardened fudge tart.. I tried a little piece, and it tasted worse than it looked like..it tastes like a cheap fake chocolate syrup, and I spit it out! I'm very disappointed in stuff and place itself.. cake costs $10.16, and I gave them a 10 dollar bill plus a toonie and a quarter, and a server was giving me a dollar back.. loonies was supposed to be a tip. They obviously have no clue what vegan is and I don't trust the recipe or the cake.. owner should've done better when it comes to stuff education and...

I would highly recommend anyone and everyone to try this place out. The food is excellent, the staff is polite and respectful, and everything looks neat, clean and hygienic.

Ordered 4 items

Pizza Dosa (4.5/5) - Found it to be pretty innovative, it looked more like a pizza and tasted really good.

Paneer Dosa (4/5) - I've had paneer dosa before, this one was pretty much upto my expectations. It was excellent, however the flavors were strong (some people would prefer that and some not.)

Peppermint Oreo Shake (5/5) - Every place I buy desserts/shakes at, I always find it too sweet but this place had a perfect balance, I'd prolly keep visiting this place often for this shake.

Pista Malai Falooda (4.5/5) - It was really good as well, just like...