Subway — Restaurant in Kitchener

Today, I had a disappointing experience at Subway when I went to pick up my online order. The employee working there, named Harsh, displayed unprofessionalism, irresponsibility, and what felt like discriminatory behavior. As an Indian myself, I was shocked to see that despite him also being Indian, he treated me with a complete lack of respect while being overly polite and accommodating to native customers—almost as if he was faking his attitude towards them.

Now, coming to the main issue: I had placed an online order where I specifically chose fewer toppings—just a little lettuce, onions, and crispy onions. However, when my order was prepared, I noticed an excessive amount of lettuce. I politely asked him to remove lettuce, as I had originally selected “less,” but he instead added even more than necessary, disregarding my request.

Having worked in the fast food industry myself, I understand the importance of prioritizing online orders, but this employee did the exact opposite. He kept serving in-store customers first, making me wait unnecessarily long, and did not even apologize for the delay. On top of that, he was extremely rude and didn’t allow me to confirm the quality of my order. To make things worse, he then made a comment to the next customer, implying that online customers ask for extra toppings in person—something I never did.

This is not how a customer should be treated, and such behavior is completely unacceptable. I will be reporting this incident to corporate because the manager must be held accountable. This was one of the worst experiences I’ve had, and it needs to...

I recently visited this Subway location and was unfortunately met with a disappointing experience that highlighted significant issues with employee customer service.

Firstly, the staff appeared visibly disinterested and unmotivated. My attempts to engage with them were met with curt responses and a lack of basic courtesy. Instead of the friendly and efficient service I have come to expect from Subway, I felt like an inconvenience rather than a valued customer. It was disheartening to see such a lack of enthusiasm and professionalism from the employees.

And second one , I requested my sub to be grilled. I was informed that if my sub contains more than three sauces, it cannot be grilled. When I inquired about this policy, I was told it was an order from the manager, but there was no written policy available.

Could you please clarify if this is an official policy? If so, it would be helpful to have this information displayed or documented for customers. Understanding the guidelines will help us make informed choices and ensure a smoother experience for both customers and staff.

Thank you for your attention to...

Absolutely AWFUL! What the heck has happened.

8:30pm… order a chicken teriyaki sub. Which will nearly cost $20. She pulls out this plastic container to put the chicken in before it goes on my sub for “portion” sizes. She doesn’t even fill up my sub with enough meat that I could see through the glass … The whole bucket where the chicken is sitting is FULL. What were you going to do with the rest of the chicken so late at night? Oh right, you won’t put it on my sub and will probably save it until the next day.

I called them out and they argued and I got fed up before I made a scene. I said keep the sub and I’m not paying for it, they continued to yap in their own language about me as I was walking out. Just truly despicable. The “manager” along with her employee should be fired. You have no right to serve food that doesn’t put up to standards or treat your customers the way you did. Subway is ruined. NEVER VISIT THESE PEOPLE. The absolute worst. Negative 50...