Matto - Lévis — Restaurant in Lévis

If visiting from outside the city I would recommend to Stay away from this place. Extremely bad service, and I have been in the industry for a long time. My family and I came in, we were seated by someone in normal civilian clothes (which might have probably been the manager or owner), not a smile, no welcoming words just “follow me”. They served us tap water and gave us the menu and then completely forgot about us for around 10 min, no one to approach us, to ask us if we were ready to order, offer us drinks, etc. Perceiving that we were not wanted there, we then just stood up and walked out, I told the server that I could not wait any longer for someone to take our order and he just said, “well I am ready now” , no apology, no sympathy whatsoever. The assumed manager was very close by and did not say a word, no interference, no service oriented people. Our perception was that they really did not want us there. We were visiting the area as tourists and we do speak French, but with an accent but we really felt that we were not wanted there. So, if you are passing by and are not from there just avoid yourself à bad experience and stay...

This restaurant was recommended by our friend and I was very excited to visit it while I was in Quebec. Unfortunately the service was sub par, the servers hardly paid attention to our table. The wine was just poured right away without giving us a chance to taste it first, which is usually fine, but other tables got that type of service. Our table was also the only one that wasn't offered any parmesan cheese, fresh pepper, etc. The food itself was good, however it had WAY too much butter/oil that separated and everything was just swimming in it. The sauce in the seafood pasta (I chose the cream sauce) was completely separated when it arrived. There was about 3 tablespoons worth of melted butter at the bottom of the plate. The dorado/walleye fish with the pasta was good but also had way too much butter added to it, with about 2 tablespoons worth melted at the bottom. Not sure why our table got a noticeably different...

This was my first time experiencing something like this at a restaurant. The server didn’t greet us, only poured water, and when I ordered wine, he didn’t even show it to me before serving. He(Blonde hair)was incredibly rude.

After driving for over 10 hours, I just wanted a relaxing dinner, but honestly, fast food would have been a better choice. It’s the kind of place where you need to dress well and put on makeup to get good service, so make sure you’re dressed nicely when you go.

The vongole pasta even had grit in the clams. While I can understand that might happen, everything about the experience just ruined my appetite, and I’m leaving feeling...