Tim Hortons — Restaurant in Lachute

I visited with my family to pick up a roadside lunch. The food is standard Tim Hortons which never changes between franchises, however the customer service is deplorable. I ordered three breakfast meals and a bran muffin. Upon receiving an incomplete order we were told "vous pouvez partir votre commande est complete" (you can leave your order is complete). Of which was missing the bran muffin, I kindly informed the rude woman that the muffin was missing, and asked for some ketchup and mayo. To which the woman shoves the bagged muffin onto the counter and says no. Apparently when one orders a meal we need to pay extra for these condiments. This is unacceptable and the employees demeanor is incredibly rude. I would go to the other Tim Hortons in Lachute to avoid this negative...

This is my first time at this location. It seems that Sunday mornings are very busy judging from the line up. We were not provided with the correct order (for which the cashier apologized of course) and one of the sandwiches was cold, which made my partner a bit unhappy since we do an extra effort to go to a Tim Hortons since the serve hot breakfast sandwiches... but I understand that this was a busy morning and that the staff are either not properly trained, that they are understaffed or that too many people called in sick this morning. These things happen, it's normal I guess but I'm not certain I'll do the effort to go back to this location since there are other Tim...

We like going to Tim Hortons having a little Casse-croûte with the family. Most of the time they run out of Danish or donuts we like. I find at this location they make every drink a little too sweet for my taste, from their latte to their hot chocolate. Wish also they would keep the place cleaner. I do not know why Tim Hortons remove things that are selling well. Like the other time there was the strawberry muffin with cream cheese, I really like it, each time they run out, till one day they said it discontinued. They should make the best sellers...