KFC — Restaurant in Ladysmith

We use to love KFC when it was good. This Ladysmith location is a perfect storm. Chicken is either old and cold or hot and dripping with oil. There will always be at least a 1/2 of oil at the bottom of the bucket. It seems to has lost it's flavour over the years. Use to be 11 herbs and spices but now it seems that they only use a lot of salt and pepper. This location is the worst. We are stupid for returning every few months in hopes that it has new managerment, but always a disaster and alway terrible customer service. For example we ask for hot sause for 20 piece bucket and they give us 4 packets. lol They would not give us anymore and when we asked the second time, "they ran out". Seriously? Order more hotsauce....it's a no brainer. Poor Managerment, terrible chicken and high prices.

We have resently found the orginal KFC recipe online and bake it in an air fryer and it is wonderful. It tastes like it did in the 80s and the bonus is that it costs 1/5 th the price of the bad chicken at Ladysmith KFC.

Also: Online customer service feedback is useless. The entire chain is gone downhill. On the plus side, I hear that they are opening a Popyee's Chichen resterant in Duncan soon. Haven't tried it but in the movie "Little Nicky" Adam Sandler says it's "Freaking Awesome"! Paid product placement ad but I'm...

Staff do not pay any attention to dine in guests, there is more focus to be on the DT window or standing in the back on the line staring blankly at customers, no communication. The worst part is there lack of welcoming or appreciation towards guests, no smiles, no greeting just a abrupt “what do you want today” in a tone as though I’ve inconvienced them being a paid customer, which in turn pays their wages.

It’s sad to see that there is zero customer service skills, key factor that keeps people comeing back and a great word of mouth for a business.

Resturaunt interior as unwelcoming, cold & all table services dirty. The food has gone down hill immensely and taste nothing like what I remember the origional KFC tasting like, very bland and lacking hot temperature, you can tell there is no passion from the staff in preperation of food as it’s thrown together so quickly.

I would definitly not return to this location or any other of this is...

Attended the Ladysmith location of KFC this evening at 7:15. When I pulled into the drive through lane, I immediately noticed 4 staff members sitting and socializing at the back of the building. I placed my order. I wanted a three piece dinner, fries, gravy, corn and a small drink. I was told that there was only dark meat available. I told the employee that that wasn’t acceptable and canceled my order. I started pulling away and the employee said they have white meet now. I then had to repeat the order three times. Pulled up to the window and there was only one person actually working. He said’ “That’ll be $20.68”. I had the male repeat the order and he confirmed it was $20.68. I again cancelled my order and left. I suspect that fast food outlets will be going by the wayside. They have priced themselves out of the market. The level of service is dismal as is the...