Tim Hortons — Restaurant in Laval (administrative region)

Now another time the employee named Victor even got his colleagues to believe in his fantasy that I did something wrong, I asked a random person outside the tims to buy me a fork and to get something to eat and he won't even allow that the whole tim Hortons team everyday tells me the manager comes at 730 it's been a week I've never seen or heard of them at all before his shift I was inside eating enjoying my time and now I go get a coffee, wrap and a fork imagine I'm going to give money and the only restaurant open around that isn't 4km away he doesn't allow it, I would really like to know how he has this power to do this when I've never heard from anyone else other than him and the guy he works with him thatim not welcome or some story he invented this evening it's real concerning the power trip he has now 4 time today I will go in and wait for the manager to come again just to be clear his name is Victor

I did not even get a chance to buy something the guy working the night shift at 2:00 a.m. was not letting me buy something give me a glass of water just kept telling me to leave over and over again I asked for a reason and I said no problem I'll leave didn't even give me a reason just kept saying leave leave leave and then he said if you don't leave I'll come there myself and remove you I said no problem I'll leave I just wanted to know his name and even the girl that was working with him did not give me any answer just pointed at him and said I can do anything I asked for his name he's not even wearing a name tag he said I'm not serving you get out of here and leave very unprofessional no idea as to why this happened and yeah that was my experience at Tim...

I stopped at the drive thru and ordered a ti-matin bagel without cheese (due to medical reasons). However, I was served a bagel with cheese. Having driven out of the drive-thru lane, I parked the car and went into the restaurant. I informed them of the mistake. They "fixed it", and handed me another bagel, with cheese, again! So I asked them to fix it. They removed the cheese and gave it back to me, but it still had cheese bits here and there. I asked them again, and I Was given my bagel back for the 4th time, with cheese bits still on the lettuce and on the bagel. So I said "I am asking you kindly, for the 5th time, I'd like my bagel without cheese, as I am intolerent, and it might cause me pain, so please give me a bagel without cheese". Albeit frustrated, I was quite polite. The man behind the counter aggressively took the bagel from me and said, "what do you want, you want me to make another one??". Well yeah, my bagel was open and closed 5 times, it wasn't holding together, 3-4 people had their hands in it... So I answered "yes please, and without cheese". So at this point he slams it violently in the trash can and proceeds to make another one.

Mistakes happen, a lot of people have food allergies and intolerences, but one thing I will not tolerate, is being treated...

I went in this morning and they allowed customers inside who were not wearing masks. When I asked the staff about it, they just gave me dirty looks and say "I didn't see him" after having just served that maskless customer, and they asked my companion "Does that bother you?". Of course it bothers us. It should bother everyone. I've noticed and also been told by other persons that it's often unclean inside, and they're also often out of bread.

Also, they often make mistakes on an order. They don't care to properly listen to what a person is asking for, or make sure that an order is correct. I've often ordered something and had portions of my order incorrect or simply missing altogether. For example, when paying for a breakfast combo, I expect to have either a muffin or hashbrown. I shouldn't have to argue with staff that my order should include one of the other, when I've paid for it and when it clearly says so on the menu.

Mind you, one thing I do like that they do is that they allow you to customize donuts, and I appreciate that a lot. However, it doesn't...