Tim Hortons — Restaurant in Laval (administrative region)

Terrible overall experience I work nearby and it's always an issue to get my order. I use the mobile app to order and when I get there most of the time the drive thru is closed. Go inside to the cashier and she argues with me that they don't have breakfast snack wraps at this location and that next time I come to this Tim's to remember that. Horrible customer service the employees don't care about anything. Prepping food with bare hands. Terrible service. She handed me 2 coffees and glared at me until I moved over. Couldn't even offer me a transport holder. Worst Tim's by far I'll drive the extra distance to another one....

I've given this T.H multiple chances but at one point, enough is just enough. What a waste of money. Sometimes, they're low on stock, other times, their products arent fresh. They close down the drive through due to low staffing... The ice cappuccinos are literally a super dark brown color when given to you and the taste is sooooo off!! Poured down the drain. I would literally think to myself "must be something wrong with the machine today" but it happens every time I order. You'd rather just take the extra 5 minutes and drive to the one on Dagenais! You'll never have to question the products...

I've been here a few times before heading to work. They barely speak English or understand their own menu. One day I asked for one of the new wraps and they didn't understand lime. Another day I asked for turkey BLT and the cashier neeed two other people to assist with taking my order.

They are very slow and not polite. Even if there is a language barrier, there is a lack or common courtesy. Hit up this spot if your desperate.

Side note, the gas station attended is on point and deserves 5 stars for his professionalism and...