Vimont Pizza Restaurant — Restaurant in Laval (administrative region)

I decided to order Place Vimont pizza since it’s a ritual for my family and I. The pizza and fries came by delivery and i was completely disappointed. I opened the box and immediately called the restaurant to make a complaint and see if they can accommodate me since I’m a loyal customer and I just spent 80$ on a pizza. A man by the name of John took the call and told me that there’s nothing they can do and that I would have to re order and get charged full price. I told him that it’s unacceptable that you treat your customers this way and I wouldn’t be ordering from them anymore. His answer towards me was “don’t worry about it we don’t need your money. We will be just fine.” I strongly suggest you stay away from this diner. They don’t value their customers. As for John… I really hope the owner decides to hire better employees that actually respect his customers. In addition, a restaurant who only responds to positive reviews and does not acknowledge negative ones, says a lot about their customer appreciation. Renowned companies know...

I called for a pizza from my workplace at 19:10... I specified to be at 19:55 if possible, and they said yes... The pizza was not there at 19:55 and I waited on the snow 25 minutes of my dinner time waiting but the pizza never arrived so I called and cancelled the order because I have no more time to eat, I had to come back to work. The lady at the phone, when I explained this situation very kindly she just hang up the phone and did not even say "sorry, bye"... Nothing, just like that. Not professional at all, pizza not on time. When you bring a pizza to a big factory and you specify the time, the door to deliver, the street name, the company name... There is no excuse to be late, or to be bad with your customer. Next time just say "Sorry" and suck it up, do not hang up the phone on your customers... You lost a...

The reason for 1 star review is because of the rude service we received over the phone when we called to adjust something on our order (we were owed a credit from a mistake made on a previous order) the lady we spoke to didn't want to hear us out and sounded like we were wasting her time.

So we cancelled our order which was placed on uber eats, and the restaurant charged us a $66 cancellation fee! We cancelled maybe 7-10 mins after the order was placed so we know that the restaurant did not start on it (the lady even said she couldn't find our order yet when we called).

So now we are stuck trying to find a way to get this unfair charge removed and uber eats is not helpful at all. Bad experience both times we ordered so would...