Tim Hortons — Restaurant in Lethbridge

I would give 0 stars if possible. Went in today about 10 minutes ago via the drive thru and ordered about $8 worth of items. Got to the window and when she said the total is $2 I said no and repeated my order, to which she began yelling at her coworkers that they couldn't do anything right. She passed me my drink and then said "well is that the right drink?" And I said I don't know, is it? To which she said she had given me the wrong drink and I gave it back and got my tea. This entire time she is yelling at her coworkers talking about how she can't do this anymore, throwing her headset around, while she kept my debit card on the counter beside her. She gave me my last item and I said have a good day, to which she ignored because she wad still screaming at her coworkers. Will not come back here EVER... What a horrid start to the morning. I don't care how much you hate your job, you shouldn't be telling customers that. There's enough coffee shops in town now, I certainly don't need to be yelled at by a Tims...

There’s a man (that I presume is the manager or supervisor since he’s always working) who appears nice enough while serving customers, but quite literally gaslit me about my allergies. He’s the one with glasses and a mask that he can’t even properly wear (at that point, just don’t wear it…). I had genuine questions related to my egg allergies (I can eat certain egg products but not others which means I am still cautious), but he was arrogant, unhelpful, and unbelievably rude.

The food is always a hit or miss. I love habanero chicken wraps, but more often than not they are half-filled with the actual chicken and sauce. They’ve forgotten a part of my order. Around busy times like lunch, they run out of bagels and potato wedges, a time when you should be prepared for a rush. My friends have ordered on the app, but it takes just as long as waiting in line and ordering in-person. I still come here because there aren’t that many affordable food options on campus, but is it really that hard to do the...

I am beyond disappointed with the long term elderly lady and a new staff there. I ordered a simple black coffee, waited 10-12 minutes and nothing. They started wiping things down while I'm still standing there so I decided to prompt them if I can get my coffee, the newer girl stood there questioning me on when I ordered, how I paid and what my drink was when I said black coffee 2 times already. She looked at me like I was a lying thief and instead of serving me my coffee she turned around to the elderly lady and started speaking with her, she to looked at me like I was a lying thief. They ended up giving me coffee finally and I can promise that I will never go back there again. I understand mistakes happen but why in God's name would I lie about ordering a god dang black coffee. Their unprofessional attitude cost them another customer. I will be filing a...