Duo Pizza — Restaurant in Longueuil

Been ordering from Duo for over 20 years now. For a 2 for 1 pizza place, there is nobody better to my knowledge. 5 stars in price and quality.

Now the rub. With COVID, they finally introduced online ordering. Great. First time order 2 pizzas with a small fry. Forget the fry. Second time order 2 gyro pita trios (gyro / fry / drink). They forget 1 of the fries. 3rd time, order 2 pizzas with a small fry, forget the fries. Okay, now it's time to call and complain. They're not going to drive out again for 1 small fry (Cool, understandable). So they offer a $15 credit and tell me to call next time as the online ordering has glitches. Fine. Call, give my number, no $15 credit. So they've now lied. Want 2 pizzas with a fry, they'll give the fry for free. Know what, I'm reasonable, that's fine. So I place my order of 2 all dressed with bacon and small fry. Arrives, pay, we finish off the first pizza and fries, second goes in the fridge. Next day go to grab a quick slice for lunch, there's no bacon on my all dressed pizza. But they certainly charged me for it.

I don't know what's happened in the last year or so, but their delivery service has definitely gone down hill and I cannot recommend it. Go and pickup the pizza and verify the order while you're there. They're still a great 2 for 1 pizza place and I will continue to order for the next 20 years if they stick around, but I'm definitely done with their delivery service. It's almost as if they take the opportunity of the dehumanizing process of phone / internet ordering to purposely mess up your order.

Sadly disappointed in this decline, especially when I remember fondly those weekly D&D sessions, Duo Pizza right there with us each and every...

We recieved the pizza with all the dressings fallen off onto the cardboard, after waiting for an hour.. Called back, they say they will redo the order and I asked for a credit note to my file for my next order, I am told it's one or the other, so new pizzas in an hour or 10$ off my next order.. I explain that I cannot eat the pizzas I received and that a credit to excuse the inconvenience, plus what would have been 2 hours of waiting, but I am told again, it's one or the other.. I then ask to send the delivery man back for a refund and they can have their dough with tomato sauce back since that's all there was left.. They accept and the another delivery man comes about 30 mins later to refund my pizzas, I ask for my tip back too since it's the delivery man's fault but guess what, they use an independent service so each man his own and he will not reimburse the tip since he didn't get in the first place so I end up having paid 5$ for well let's face it, nothing at all ! We will never order from...

If you call in directly, you can get 2 deluxe large pizzas for 40$ including delivery and tip. If you order from just eat, you pay 37.50$ deliv and tax but ONLY GET 1 Pizza. Such a greedy scheme in order to make more profits by selling less product. Been ordering there for quite some time but last night was the first ( and last ) time I ordered from just-eat. Just-eat is designed as a tool which is supposed to be used by restaurants in order to better serve the surrouding population that normally wouldnt be able to order from said restaurant, not to trick people in paying the same thing for less. This is simply unacceptable. I Will NEVER order...