Presotea — Restaurant in Longueuil

I’ve been a loyal customer from the first day it opened. Unfortunately, as the months have gone by, it’s been a disappointment after disappointment. I’ve asked for less sugar and less ice and they never fail to mess it up; i ask them to take away a topping and they charge it as an extra… like make that make sense???? And for reference, NO other Presotea in mtl does that (trust me I’m a boba addict); they’re ALWAYS out of tapioca, even 3-4 hours before closure, and they’ve put the wrong toppings in my drink as if to fill it because they’re out of toppings…like if you’re out of it just to honest about it?? It’s unfortunate because it’s 5 minutes away from my place but I cannot keep on supporting a business that cannot seem to put their clients first. A true...

I think the bubble tea is pretty good, not my favorite Presotea location, but it is satisfying. My biggest issue is the hours of operations. I can't the number of times I walk past it in the morning 9-10am and I'm sad it's closed. Now on top of that, it's been several occasion where it's still not open past 11h15, not even 1 employee in sight. I often come back late from work where I know I'm gonna wait at the terminus for my connection, but it's always closed. The only times I manage to stop is when I come back from work at a "normal" hour AND I just missed my connection (aka I have more than 5min before the next bus).

I'd love to enjoy a bubble tea there more often, but I simply can't without making a big change...

I usually stop by for tea whenever I take the metro, and I always leave a tip because I’m a big fan of your shop. Today, however, I was a little disappointed for the first time. I don’t mind some ice, but it felt like there was more ice than the drink itself.

The tapioca pearls were also stuck together, so when I got home I had to open the cup and stir it myself to separate them.

Also, I’ve noticed that many of the seasonal drinks advertised on Instagram are often unavailable at this location, which can be a little...