Resto-Pub Chez Vincent — Restaurant in Longueuil

Arrogant and belittling waitress. My husband asked for mayo or ketchup because his steak sauce was too liquid and bland. She tells him in belittling manner that the sauce is for his steak, like he didn’t know what the brown sauce was for. When I asked for no-alcohol in my drink she told me that: so you just want juice and lemonade then. She didn’t even bother to suggest anything else, and I clearly don’t bartend there so how would I know if the drink didn’t have any other garnishing or syrup than just plain lemonade and juice. The way she talked to us did not make me comfortable to approach her at all. So, when my poutine arrived, the sauce was bland and liquid as well, perhaps they were using same batch of sauce. I did not like the poutine at all. I went to speak to another waiter after I asked for the menu again to see if I could pick and order something else. I told a guy waiter my issue. He offered me to switch to something else, but I explained I already looked at the menu and wanted nothing else. But if I could maybe pay half of my poutine since the sauce was just too liquid. He said he’ll see what he can do. I had more than 3/4 of the poutine left on my plate at this point.

When the bill comes, I get billed the full price of my poutine. I told the main waitress my issue and she not only got upset at me, told me off because she came “3 times” to wait on us and I had said nothing, she leaves our table shaking her head in discontent. I had explained to her I told the guy waitress, her coworker, because I really didn’t enjoy it. She comes back later still clearly upset at me. Saying she needs to absorb the 4.60$ off of my 16$ poutine (not even half off) and reiterates that she passed by 3 times saying it was my fault in accusatory manner. I told her I am not asking for the item ordered to be free neither and I did voice my concerns (just not to her because of how rude she has been). At that point I just wanted to pay my bill and dash out the door. How do you even approach someone who is standoffish from the first interaction and just plain rude to you the whole time!?!

I don’t work there; how do I know I can’t communicate with other waiters? It isn’t my problem how issues are dealt within the staff. Am I supposed to feel bad because she needs to absorb the cost for kitchen’s fault? I did not like my experience there and left me in tears when I got to my car. I was in shock and disbelief how rude the young red haired waitress was. I get you can have a bad day at work or something, but the way a waitress speak and deal with costumers say big time about the restaurant. It was our first time and we will...

Si j'pouvais laisser un zero, i would've. I had taken a reservation for my delegation team to decompress after a long conference day; upon arrival, our waitress was tres bete. We waited a while to order, which was fine on a Saturday night, as it was packed. We waited over an hour for our food to arrive, which was fine as it was packed. The food arrived cold and nasty and again, the waitress was negative and standoffish the whole time. With the accumulation of bad vibes and experience, we were disappointed and decided not to tip. (As a part-time waitress myself, it takes a lot for me not to tip, first time doing so actually). We tried to explain to our waitress our decision as she demanded we tip, and it just went downhill from there. We called for the owner, She and the waitress made an embarrassing scene as we also tried to understand the reason why some of my colleagues were charged the 15% without their consent on their bill after stating that they did not wish to. This was theft. Furthermore, they were also trying to lie their way out of it by saying that we were a big party. Lies, we did not meet the quota of number of people in a party to be charged a mandatory service fee, (she in fact tried to change that quota from 15 people to 12 while not realizing that we were 10) After a frustrating conversation, she reimbursed our 15% and told us not to come back (as if it wasn't obvious that we were never going to come near this restaurant again). Other customers were agreeing with us as they were witness to our service. In all honesty, money\paying was not a problem, I feel like if we were in fact older, this would have gone a lot differently with respect from the staff (The owner was saying that I was overexaggerating while she called me "cocotte "). This had been the most embarrassing, humiliating and degrading experience, and we did not deserve this. Owner, if you ever get a chance to read this ... Shame on you! Customers shouldn't be bullied, pressured and...

We were a grp of 10 on Sat night, and knew that things would take time. However our waitress was extremely rude. I did not tip and her manager forcefully added tips onto my colleagues's bills. We got yelled at, ridiculed, and were told not to come back. I tried to civilly explain my decision to not tip, but got mocked. The manager probably felt in the wrong, because she started lying, saying that as a group of ten, we were obligated to tip. When my colleague expressed her discontent, she got told "tu exagères un ma chouette". This is outrageous: being forced to give tip when service was beyond disrespectful is delusional. Something has to change with these entitled waitresses. Your job is not only to serve plates, but to provide pleasant service. Tip is an extra for good service, not the bare minimum. Franchement,...