Hansin gamjatang — Restaurant in Markham

Customer service is crucial in the restaurant business, and unfortunately, the experience tonight was extremely disappointing. We should have trusted our instincts and left at the first red flag.

When we arrived, we informed the hostess that we had six adults, three kids (one being a baby). Instead of welcoming us, she immediately rolled her eyes and gave a disgruntled look. My husband was taken aback, but I told him to give her the benefit of the doubt and that maybe she was just having a bad moment.

However, things only got worse.

We helped her move a high chair from the front to where she was leading us. She reluctantly led us to three small two-seater tables. My husband and I tried to make it work, suggesting that someone could sit at the ends. She abruptly shut that down, saying one side had to remain clear for serving. When my brother-in-law arrived, it became clear that nine of us couldn’t fit comfortably. My husband even offered to help move an unused table nearby to make space (the unused table was against a wall beside a storage shelf). I joined in to rearrange the seating, trying to be accommodating. At that point, the restaurant was nearly empty, with only two other tables occupied. More customers arrived and were seated with no issue, yet we were met with resistance at every step.

When it was time to order, the attitude continued. Her words weren’t outright rude, but her body language (eye rolls, sighs, and general unwillingness) spoke volumes. I remained polite, saying, “Hi, we’d like the soondae, the family combo, chicken bulgogi, and A10 (udon). Thank you! Also, could we get more water, please?” Her response? A loud sigh, as if taking our order was a burden. My father-in-law wanted to walk out, and honestly, we should have followed his lead.

The worst part was when she placed a gas stove directly in front of my one-year-old daughter. We immediately pointed out that it was unsafe and suggested moving it to the middle, where she had already removed a chair. Instead of problem-solving with us, she looked irritated again. Trying to keep the peace, I asked, “We’re just trying to make things easier for you. What’s your preference? If the stove must be at the end, I’ll move my baby to a different spot. Just let me know what works best for you, we'll accommodate you.” At that point, my patience was wearing thin, and yes, I was a bit sarcastic because of her continuous glares and dismissive attitude.

By the time the food arrived, the experience had already soured. And to be honest, while the presentation looked good, the flavours were underwhelming.

It’s disappointing because we had been looking forward to trying this restaurant for two years. Sadly, the poor service made it a...

We usually order take-outs. However, after coming back from apple picking with my daughter and her friends' families, we decided to dine in. We visited the restaurant past lunchtime and ordered a few dishes. The female server was extremely cold and intimidating, so my daughter and her friends were scared to ask for anything, such as getting more chopsticks. Don't get me wrong. We were not loud or did not cause any disturbance to others at the restaurant. Let alone her attitude toward the customers dining in at the restaurant; the most outrageous thing is that they didn't update the prices on the menu. When we ordered a sundae (pork) soup, the price on the menu was $15.95. When we got the bill, it was printed as $16.95. $1 or 2 more than what's written on the menu for most of the dishes we ordered. We asked what looked like an owner about the price differences. He said he forgot to update the prices on the menu. If that was the case, he should've at least verbally informed customers before ordering or posted a notice on the walls. We decided not to argue and paid $8 more than what was written on the menu. Although the foods were decent, based on today's experience, I won't dine there in the future. I don't know what happened to that female sever with short hair, but she shouldn't be in the restaurant business if she continues to intimidate customers...

I really like their food, but their service is just very rude and they don’t even follow their running hours which posted online AT All !

Today was the THIRD time that we got rejected from dining — their running hour ends at 9PM today, and we arrived at 7:30PM, and we just got REJECTED! The onwner of that restaurant was just telling us like “sorry, we’re closed”, and I was like “but it was saying that you guys close at 9 on Google” , and that owner was just like “oh, today is a special day”, but I was like, what a special day is today??? If you are intended to close it earlier, please tell your customers beforehand, please post some notice somewhere! Please don’t have your customers driver long way here and for rejected for a random reason.

This was not the first time that we got rejected randomly during their business hour — there was a time that we’ve arrived at 8, and they told us that they are about to close; there was even another time that we’ve arrived with a group of 6 within their business hours, and we got rejected as well!

So here is what I want to say to the restaurant owner:

You really gonna think of how to manage your operations and learn how to respect your customers. Please understand that your restaurant will probably not even exist without people coming to eat, as people is the base for...