Mr.Sub — Restaurant in Markham

I've been going to this Mr. Sub for over 20 years, without any issues it was the best Mr. Sub around. They have obviously changed owners cause their customer service and quality have taken a huge dive. I was there Friday January the 6th at 6pm and there was only one person working and it was busy. I understand having to wait thats not the problem. The problem is the rude employee they had working started giving me attitude for ordering 2 subs. First she made a rude comment about how its busy and I shouldn't order 2 subs. When I said the other sub was for my kid she threw a fit tossed my subs together with anger and you could tell she was mad. Then she threw my subs in the microwave like she was throwing them in the garbage. Then as I'm paying she throws the subs at me and goes to the next customer. I've never seen a employee act like such a baby if you're busy you should have more staff and shouldn't get mad at the customers. I miss the friendly old owners. I will never return to this...

Sub was good. However, the guy behind the counter was too busy cutting sandwiches for a platter and arranging them on the tray (and then leaving the counter to put it away at the back) to take my order (whoever ordered the platter wasn't even there). He barely looked up and didn't say anything past "hello". No "how can I help you" or even "I'll be right with you". I had to wait to order for a good 5 minutes, even though I was standing right in front of him. Good service should look like taking a break from the task that isn't as urgent as a live customer standing in front of you, and serving the customer who has just walked in. Return to the less pressing matter after you've served your immediate customer(s). If for whatever reason you can't, at least say something. Don't leave a customer waiting in silence. What would he have done if there was a line-up?

PS. I've just noticed that he also gave me the wrong drink...I asked for a diet 7Up and he gave me a...

The woman helping me was passive-aggressive and rude. The moment she started making my sub she was rude and acted as if she hates her job. I ordered a vegetarian sub and while requesting sauces to add to my sub, she said "are you eating vegetables or sauce" and then laughed as if it was funny.

It was completely inappropriate to say that and it made me feel uncomfortable. I didn't end up eating the sub because I felt so disrespected. That staff member needs customer service training. The fact that she's commenting on what people choose to eat is inappropriate and I won't be returning here again.

The parking is also terrible, it backs out onto traffic and is so unsafe. You rather go to Subway, it tastes better and their service is 10x better. I never had anyone at subway comment on what I choose to eat.

EDIT: Even after submitting a complaint on the website, I have received NO response whatsoever about this negative...