Dairy Queen Grill & Chill — Restaurant in Medicine Hat

I’m really disappointed with the experience we had tonight. I normally love this Dairy Queen and have had great service in the past, but this visit was unacceptable.

We arrived around 30 minutes before closing and placed our order. We were totally fine with eating outside to be respectful of closing time, but after waiting quite a while with no update, we went to the till to check. The girl working (white, brown hair, probably early 20s) brought out the food. Then, she forgot the drink. When we politely asked for it, she looked irritated and acted like we were bothering her.

We then asked for plum sauce and got even more attitude—no effort to make the interaction pleasant, just obvious frustration from her. She made it clear that she didn’t want to deal with us. As we were leaving and said thank you, she snapped, “We close in ten minutes,” with attitude, even though the delay was on their end. Not ours.

To make matters worse, my grandfather had gone to the washroom before we left, and they locked the doors without checking. When he let himself out, the same employee stormed over, threw down her cloth, and slammed the door shut, and locked the door again, clearly angry that he had to exit a building she locked early (2 minutes before closing)

The food was fine, but the service was the worst I’ve experienced here. There was no professionalism, no courtesy, and zero respect shown to us as customers. If this is the kind of attitude being tolerated by employees, it needs to be addressed. This kind of behaviour...

The ice cream is always good.

However, the customer service I recieved and the interaction with staff I observed is less to be desired.

I made a reflective comment that DQ should do the transactions before getting the ice cream, as there would be no or very limited melting when given (especially when going through drive through). I didn't get a chance to get the last part out before I was cut off rudly by a staff with long blond hair wearing a black polo shirt "This is how we were trained".

The attitude was so unreal, I had to say something. I told her to quit with the attitude, I'm just making an observation......didn't even get that out when I was again cut off with attitude and then she tried to stay have a great day, but again the attitude and tone that came from this girl was historic and sarcastic.

In regards to her interaction with other staff, a lady came up with cold fries and asked for fresh hotter ones.

The same little girl proceeded (which, I mean "stomping"); snapping at the back staff.

You know, there's a way of talking to staff and customers, this girl needs a...

We just had the most awful experience at this Dairy Queen that makes us never want to go back. My husband had ordered a medium hot fudge sunday and when he pulled up at the window to pay, the lady working the drive thru window tried to give him a tray full of ice cream cones. He told the lady that was not what he ordered and she said yes it is. He told her no it’s not, and told her he ordered a medium hot fudge sunday and she flat out called him a liar!! She actually said to him, you are lying. She was very rude about it! And, she also made him pay twice, which ended up totalling $7.97. Which is too much money! Then another staff came over, and handed him a large blizzard! Again, not what he ordered at all! This type of customer service is awful, and disgusting. There was no reason for calling him a liar or have a rude attitude towards him. And to continue giving him the wrong order and to NOT fix the problem. Just awful service. I am very unhappy and upset we had to pay that much money for something we...