To start, very little parking and extremely cluttered windows make for a shady entrance. The bathrooms are in the basement down fairly steep stairs. So injured, kids, and elderly cannot access without assistance. The place is extremely cluttered and just not a great physical appeal. Its a trashy Wild Wings environment to say the least for the cosmetics.
The first plate of 'dinner' was brought to our table for a single individual ten to fifteen minutes before anyone else. Personally my beer was completely forgot about, and we were only a party of six. Back to the food, everything tasted GREAT! Although I ended up getting food poisoning from it. Three of us that drank Canadian all ended up with upset rears almost at the exact same hour in the night. Two of the party didn't eat so that leaves the beer to be off and the wings to cause the food poisoning. Side note- we also had to ask for a fork for the salad that was ordered to the table. Side side note- We also asked for a specific shot to be ordered which took over ten minutes to arrive and upon arrival it was the wrong shot and then the lady who'm i presume the manager reprimanded the employee on the floor. Quick hint - Praise in groups reprimand in private.
Furthermore, we were rushed on ordering although it was not busy. We were asked to hurry up once it did get slightly busy because they did not have enough menus for everyone in the establishment. The waitresses were rude and it seemed no one had specific tables everyone just ran around doing random things which made things extremely confusing. Also grabbing napkins, dishes, moments after setting down the dish. This is not good service, this is off putting. Give it a few moments and only come around every 5 minutes, not every time someone puts down a napkin. Just as a side note- 50% of the members at the table consisted of CAF personnel (who were treated just as poor).
We were asked if we wanted anything else or the bill, as we all said the bill was fine the waitress already had bills in hand, making us feel we were interrupting their socializing time between associates. Not to mention almost everyone was billed incorrectly and she had to make several changes. One of the members of the party was frustrated enough he just ended up paying for multiple items he was incorrectly billed for.
I also noticed the ladies with some raunchy behavior on the floor giving each other the "pinky finger" and saying "we can totally do this because its not the middle finger" joking back and forth ( I'm dead serious this is a direct quote from one of the older staff members). Thinking we were not within earshot. Just as an FYI everything you say on the hostess side can be heard from the dining room.
Upon leaving we were not thanked or even had a smile even though we had just brought several hundred dollars into the establishment that night.
Overall, management is poor and needs some training or maybe some transitions need to take place. As it was who'm I presume the manager that was the cause of most of the issues we had over the night and the employees seemed quite intimidated.
I would not recommend this place again to anyone and I will make sure to never step foot in this establishment...
Read moreThe Wing House has a bit of roadhouse restaurant vibe(that is more-or-less what used to be there back in the day). The walls are decorated with typical pub-wall decor of famous athletes, sports team memorabilia and beer & booze signs. I didn't count but I guess there to be at least a dozen flat-screen TVs! The joint has a slightly gloomy interior yet it is the classic vibe of a local pub-type drinking hole, making it comfortable and cozy. It has that lived-in feeling but not seedy or dirty by any means. Me and my peeps like the vibes very much. We love the wings even more! A repeated theme was that the various flavors were distinct and fun to sample and eat. In a group sit-down of 6 we ordered hundreds of dollars of wings and never repeated any flavors. We just kept hitting the menu and the server had no problem bringing them on with the occasional warning that some were high heat level. We took a wide sample of dry rub & wet wings. The wing size itself would be medium to small but the meat is REAL and NOT that steroid puffy chicken meat you often find on pub chicken wings. The portions are perfect for ordering multiple flavors, which I think is mandatory but you-do-you, nothing wrong with sticking to one or two of your all-time-favorites. The ratio of meat to bone is balanced and shows fair value. I don't know if we were conditioning ourselves as we ate but as we dove deeper into the heat levels indicated on the menu, we didn't necessarily feel the heat or burn expected or indicated. I'm a heat freak and I did not break a sweat but I did come close. Another big chicken wing fan in our ranks that day was indeed busting out sweat on his forehead and it was all pleasure heat. I can't wait to go back and revisit some of those flavors and I am excited to try new ones. Second up, I thought the poutine was a decent variation of the classic dish. It was a delicious mess of gravy, curd and fries and that giant plate we shared lasted merely seconds. In hindsight I would have ordered another round of that classic French cuisine, the world needs more poutine. The bathrooms were clean and the parking lot accessible. The beer/booze selection was spot on and helped the gang wash down the chicken wing madness. We left a bone bucket that must have weighed 5 pounds. We ate a lot of wings. We noticed a Japanese motif on the plates but that just added to the kitsch. Our server and the rest of the gang working at the Wing House were fantastic & friendly! They knew their shit and helped us navigate the massive offering. If you think you are a person of chicken wings, then I would consider it mandatory to get yer butt to the Wing House. On a final note I must say that some of the dry rubs were next level boutique, I will make note of them next time and perhaps edit this to include those...
Read moreWell.. I was excited to check this place out, because it seems cool from the outside. It looked like a fun, unpretentious local hangout. When I first entered, the door would barely open. It was carving up the floor and required a lot of force. But I did make it in. The place was rather beat up and worn out, but I thought maybe it was a sign of popularity perhaps? Anyways, the main dining area was way too bright, with blinding white led lights. They definitely could use some softer, dimmer lights. It was brighter than most office spaces or operating rooms! They might want to consider some of those nice patio Edison lights for better ambiance. I ordered some dry jerk wings that were advertised as 2 chili pepper hot level. I love spice but was very disappointed. They had zero heat, and lacked jerk flavor as well. On a positive note, they were large and were nicely prepared, but the spice flavor/heat was missing. I ordered a small greek salad on the side. It was quite big, but the dressing had a funky flavor. I normally love non-chain places like this but unfortunately I left disappointed. With a few tweaks, I think they could be really great. On my next trip, I might just peek in to see how things look - and see if I can get through the front...
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