Subway — Restaurant in Mill Woods

I am writing to share my feedback following a recent experience with your store. I have ordered from your location several times through Uber Eats, but unfortunately, my most recent interaction has left me quite disappointed. While I have generally enjoyed the food, I have encountered repeated issues with missing toppings, and I recently experienced poor customer service when I reached out for clarification. On previous occasions, my toppings were missing from my order, and there was no option to request extra sauce. I decided to call the restaurant to inform you about these recurring issues in the hope of finding a resolution. However, the staff member I spoke to was extremely rude and dismissive. I tried to explain that my order was incomplete, and instead of offering assistance or a solution, she responded by saying, "You need to understand that if we are not adding anything, it means we don’t have that in stock." I felt this was an unprofessional way to handle a customer's concern. As someone who works in the hospitality industry, I understand the importance of adhering to protocols. I would like to offer the following suggestions to improve the customer experience: Update Online Menus: If a specific topping or item is out of stock, I recommend removing it from the online menu temporarily so customers are not able to select items that are unavailable. This would help prevent confusion and ensure that orders are accurate. Proactive Communication: If an item is unavailable, and a customer has already placed an order, it would be helpful to contact them directly through the app or by phone. You could ask if they would like to choose an alternative or modify their order. This could prevent misunderstandings and improve overall satisfaction. Leave a Note for the Customer: If there are issues with an order and you are unable to reach the customer, consider leaving a note inside the delivery bag to inform them of any missing items or modifications. This would help set clear expectations and reduce frustration. Additionally, when I raised my concerns, the staff member stated she would call Uber Eats to cancel my order, which I found to be an unacceptable response. A courteous and professional approach to customer complaints is essential for maintaining customer loyalty and satisfaction. Unfortunately, my experience has led me to reconsider ordering from your restaurant in the future. I sincerely hope you take this feedback seriously and work to improve both the quality of the service and the customer experience. It's important to treat every customer with respect, as they are the ones who keep your business running. Thank you for taking the time to read my message, and I hope to see improvements in your service...

Have been going to this location off and on for 20 years, legitimately; and I can't say I've been told to leave ever or had security called on me ever here, let alone millbourne in general. A family of 4 had been served prior to my arrival so the "server" was capable evidently, and this server is the owner and has made/serviced myself without any issue over these years. I order the same sandwich regularly and relay that same order to the server/owner. I've spoken my order, recited now several times and yet my bread is still confusing this server/owner. I'm repeating myself clearly and slowly, making sure to have eye contact and making sure to also point to indicate not only to the bread I want, but also the toppings just in case I'm misunderstood. To repeating myself the amount of times I've had, with not only the bread, but the type of sandwich, and to the type of toppings, she deems my repeation and annunciation rude and proceeds to tell me to calm down. I'm already calm simply slowly repeating my order, and toppings slower and clearer and louder, yet again. I continue to repeat and annunciate while being told I'm insulting her, until we get to the sauce. I slowly repeat my dressings as I have done for this entire order, mildly loosing patience. She asks me to calm down which at this point I have feel I have been nothing but calm, simply direct and blunt if anything. Not degrading, no insulting, no rude banter, just repetition on my end which was taken as insults. Fantastic ownership. I simply left without my order. I came back the following week hoping to order simply from another employee, not her in particular by any means. I walk in and see another employee so I place my order which she receives and starts to make without issue; the prior server/owner I had an issue with the week before is sitting having a discussion with someone in her store and without me even talking to her. She called the malls security officers to address me by which they had no means to. This locations services is under par when the female owner is serving...

I visited this Subway location with my wife, and we had one of the most unpleasant experiences ever. My wife ordered a Ciabatta bun and asked for some veggies to be added. The employee serving us was extremely rude and dismissive. My wife has previously been a manager at Subway, so she knows very well that customers are allowed to add veggies to their sandwiches. When she mentioned this, the owner suddenly came out and, instead of addressing the issue professionally, started boasting that she was the owner and defending the rude employee. Shockingly, the owner even went as far as to challenge my wife to “recite the recipes” of Subway sandwiches — a completely inappropriate and defaming remark meant to belittle her experience and knowledge. The owner’s behavior showed a total lack of professionalism and customer service. Rather than listening to our concerns, she argued and tried to humiliate a paying customer. Subway is supposed to be about fresh food and friendly service, but this location seems to think customers should be grateful just to be served. If you check Subway’s own information, it clearly states that customers can add multiple veggies of their choice. This location is refusing basic customer requests and treating people with a negative, arrogant attitude. Their inspection company, Steritech, is responsible for reviewing Subway stores, and I would highly request them to investigate this location and take serious action. If it means shutting this restaurant down, then please close it — because customers deserve respect,...