I made this reservation online and then got a call from the manager saying that they weren't in their regular location. They would be in the dining room where the buffet usually is. Most things are closed on a Thursday night right now this part of the season. Our waitress was warm and friendly, however inefficient. Sadly. She didn't offer us water. We placed our order for drinks which she delivered. I ended up asking that same manager for some water. Then we placed our order for food. Both our guests and ourselves ordered an appetizer which she said she would bring first. The appetizer did come. We waited a long long time wondering when the meals would come. When she came to the table, finally, she asked if we were ready to order our dinners. I said we already had which she checked her notes and found that we did. We waited probably another 10 minutes after that for the meals to come. Then at the end when we got our bills she had put our guest's appetizer on our bill. No big deal. My guest paid me for that difference. I really did overtip but in all fairness I always have a heart for servers. Luckily there's lots to see and do talking about upcoming races. Had this been just a restaurant where we were sitting around just chatting it would...
Read morebooked a table for five, and Heidi initially seated us inside. We asked to move to the patio to watch the horse racing, as it was our friends' first time at Mohawk. Heidi agreed but said we'd have to fit into a four-person table. When we saw the table, it was clear it wouldn't work, so I asked Heidi if we could join tables. She refused, stating she'd already told us that. Her response and demeanor were rude and unprofessional, which frustrated me. Rather than arguing, we squeezed into the small table. Our food took an hour to arrive due to a busy kitchen. When our waiter brought our food, we asked again to join tables, and he readily agreed. We shared our experience with Heidi, and our waiter apologized, showcasing exemplary customer service, unlike Heidi's unprofessional behavior. The food was excellent, freshly made, and highly recommended. Attitude matters! Be kind ! Customer hang out to have fun not to get stress ! Special thanks to our waiter forget to...
Read moreFabulous experience dining at Trackside Bar and Patio. Tamara was our server and she was very pleasant and provided great service, especially considering how busy she was, not to mention how many people she had to manoeuvre around. And Meg Curtis is the Hospitality Manager and she was awesome at helping me book the reservation and when I needed to add more people to our table she was very accommodating. Plus you can add or take away people at the table using the App. There was limited options available for dinner, but it made ordering simple….lol. And it was delicious. We also had a minor issue that she complimented with a generous solution. The racing is excellent up that close. Plus outside to the track is right there. Later we moved the group to a higher level inside and it nice and quiet. Our server was Joansie and she was fun and professional. I would highly recommend for a great night out for...
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