Tim Hortons — Restaurant in Mississauga

Perfect The chain's first store opened on May 17, 1964, in Hamilton, Ontario,2] under the name "Tim Horton Donuts"; the name was later abbreviated to "Tim Horton's" and then changed to "Tim Hortons" without the possessive apostrophe. The business was founded by Miles G. "Tim" Horton, who played in the National Hockey League from 1949 until his death in a traffic collision in 1974.[15 Horton had an initial venture in hamburger restaurants.[11]

Soon after Horton opened the store, he met Ron Joyce, a former Hamilton police constable. In 1965, Joyce took over the fledgling Tim Horton Donut Shop on Ottawa Street North in Hamilton. By 1967, after he had opened up two more stores, he and Tim Horton became full partners in the business. Upon Horton's death in an auto crash in 1974, Joyce bought out the Horton family's shares for $1 million and took over as sole owner of the existing chain of forty stores. Joyce expanded the chain quickly and aggressively in both geography and product selection. The 500th store opened in 1991.[17]

Ron Joyce's aggressive expansion of the Tim Hortons business resulted in major changes to the Canadian coffee and doughnut restaurant market. Many independent doughnut shops and small chains were driven out of business, while Canada's per-capita ratio of doughnut shops surpassed that of all other...

The Tim Hortons location in Terminal 1 departures serves quality food that hits the spot before a flight. The menu offerings are consistent with what you'd expect, and the food preparation is solid. However, the service experience could be significantly improved. While the staff gets the job done, there's a noticeable lack of warmth or friendliness that would go a long way, especially in an airport setting. Travelers are often stressed, dealing with tight connections, long waits, or travel anxiety, and a genuine smile or pleasant interaction from staff can really make a difference in someone's day. Airport locations have a unique opportunity to provide a moment of comfort during what can be a hectic travel experience. A little more attention to customer service training - particularly around basic courtesy and creating a welcoming atmosphere - would elevate this location from just adequate to genuinely helpful for weary travelers. The food quality keeps this from being a poor review, but the service approach prevents it from being a great one. With some improvements in staff engagement, this could easily become a bright spot...

I am writing to express my deep disappointment and dissatisfaction with the service I received at your establishment recently. I visited your premises intending to make a simple purchase, but the treatment I encountered was wholly unacceptable.

Upon attempting to pay for a bottle of water, I was completely ignored by your staff at the counter, forcing me to stand there until I had to ask for assistance myself. The employee seemed uninterested and unwilling to attend to my request for a purchase. I was informed that I couldn't make any transactions until the store officially opened at 5:00 AM, despite my simple purchase request for a water bottle.

Moreover, during this ordeal, I observed the manager engaged in a loud and disruptive conversation with another staff member about the dismissal of a colleague. Simultaneously, another customer, described as a "regular," was promptly attended to at a different counter, while I was neglected without a plausible reason.

This experience was not only inconvenient but also highly unprofessional. As a customer, I expect a basic level of respect and service, none of which I received...