Resto La Grand-Mère Poule — Restaurant in Mont-Saint-Hilaire

New to the region I was referred by colleagues to try this place. The menu was very varied, and overall the food was good - nothing exceptional. However, the service was horrible.

First, no English menus available. Secondly, our babies spilled a drink and we had to ask staff 4 times before one of them eventually gave us an eye roll and came to mop it up. Being decent human beings we used our table napkins to clean the mess up on our table and when we asked the waitress for extra napkins we got a smirk and a no like it was a crime. Not sure if all this stemmed from my extended family not speaking French , even my best attempts to translate between everyone was futile.

Genuinely the first time I've had bad service in a restaurant. Big tip of 0$ well earned. Suggest cultural, diversity and language training...

Nothing tasted bad, nothing was memorable. Pancakes were under cooked, toasts were cheap supermarket bread. The rest of the food had nothing special, pretty bland and unimaginative. The fresh orange juice was only fresh by temperature, it was clearly bottled, maybe they ran out, we still had to pay the premium price. The waiter seemed moody and barely spoke enough words to take our order and only ever came back for the bill (we got quite thirsty). The place was packed and we waited an hour to be seated. Save yourself good money, in the time it took to wait we could have easily gone to buy all the ingredients and cook them, the result would have been 5 times cheaper and...

First of all, congratulations to the boss for losing another customer. A new store opened nearby. We still chose to go to the store we used to like to enjoy our happy family time. I didn't expect that I felt under siege for the first time. In summary, if you want to be treated well and enjoy the food, you must obey, wait patiently and tip more. I just want to know where my money is spent. What's wrong? I won't go there again. The older male waiter, please roll your eyes at your customers after you figure out the situation. Although your service made me feel contemptuous and impatient, I still gave a 15% tip because it was...