A&W Canada — Restaurant in Montreal

The batter for the onion rings was done so improperly that it would not stay on the cooked onions, a prep issue likely from another address before its delivery to this restaurant (and probably others). Very tasty Teen burger. The fries tasted okay, cooked nicely (today, I added a touch of salt to them). The guy assisting was not a cashier; he was courteous but did not seem to understand the onion rings problem the first time because the second remedial course of onion rings was exactly the same as the first.

The toilet base looked like it was leaking. The exit is the emergency exit, but the emergency exit still has its Alarm label on it and a cashier was standing in front of the door so I did not understand to go to go towards that door. She started to try to give the explanation but she lost me way before, plus it would never complied with a 2-meter rule so if she would have blocked the primary entrance, I would have understood that the only way out is the Alarm door 😳 Can't say I like this concept, using an alarm door that is still labelled as one to exit... Cover the alarm sticker then, no?

Clean restaurant. A client decided to sit right behind us even though we found our seat at the booth before this client; no one asked him to keep his distance.

The directional flow on the menu boards was so confusing to us that it didn't seem logical that the giant image of the Teen burger was for the

The cashier system's price of the Teen burger does NOT match with the board's price!!!! Unacceptable. A Teen burger is supposed to be $6.39 according to the board, but on the bill for two (bill does NOT show "per sandwich" which is also a take-away, scam giveaway) was over $13 before taxes!!! I would hope that the cashier complies with Exactitude des prix - Too bad we did not choose to point that out because this restaurant later deceived us so many times, we might as well have gone to the cashier or asked to speak with...

Around 2pm today (Saturday Sept 17th) I placed an order for drive thru which included an uncle burger, without bacon. The screen confirmed that the uncle burger was to be given with cheese, lettuce, tomatoes, and onions with no bacon.

As I leave the restaurant and I get closer to the highway, I notice bacon wedged into the sandwich. I go back and tell them I asked for no bacon. The young man at the helm of the grill proceeds to unravel the sandwich, remove the bacon and then hands back the sandwich to the man at the counter to give back to me. I explain that there's no way I'm eating a sandwich that touched bacon and that I expect another sandwich to be made.

What happened next shocked me the most. The young man at the grill (a young Punjabi man with a dirty, unkept beard)made me a new sandwich, not before scratching his face but that's not the worst part.

To melt the cheese A&W covers the burger patty with cheese not before throwing on water to steam the cheese. The Punjabi boy took out a piece of bacon from the tray, and deliberately squirted water onto the bacon which fell onto my burger to melt the cheese.

I didn't say anything because at that point, my blood was boiling and there was about 6 of them behind the counter. This Punjabi should be fired for his pettiness. I won't forget his face although I'll probably never return to...

Drive-thru experience:

I went through the drive-thru and asked twice for no sauce via the intercom. When I got to the payment window, I reminded them a third time — no sauce!

Despite that, one of the two burgers was full of sauce. This was at 1:45 AM. I kept the receipt and returned the next day to show it and get a refund.

I told the employee that my order had sauce when it shouldn’t have. She took the receipt and went into the kitchen to replace the order. I said: “Sorry, this was in the early morning ,now it’s past noon. I just want my refund.”

She passed it off to the manager. That ignored the interaction at the start.

The manager barely said anything. I had to ask him if he was okay ,you could feel the attitude. He eventually processed a refund for the entire receipt, and I told him that wasn’t necessary ,I only wanted a refund for the burger that was wasted.

He swung the machine around and reset the machine and finally realized he couldnt refund the debit payment (which I had already told him, and it was clearly written on the receipt).

Honestly, I think the real issue here is listening. If you don’t like your job, get out of the kitchen. This was my last time going...