Harvey's — Restaurant in Montreal

Hello, I subscribe to the comment below written by: William Métivier. I left without even asking for the order after 45 minutes. or more.

When I arrived there was only one person in front of me to order, one working in the kitchen, another preparing sandwiches and another outside cleaning. Ordering them online will start to arrive quickly, like 3 in 10 minutes. The cook started to get upset, there was a bang in the kitchen area. After a while the man who cleaned came in and started preparing the drinks for the internet orders. More kept coming.

Before the lady in front managed to hook up the drinks guy so she could order, she asked the sandwich guy how much more or less was left before she could order; He told me five minutes. He told me that he had many orders online and that they were few, to which I replied: Yes, I see it. There were already about 6 people waiting. A boy appeared and started to help the person with online orders. The lady who was ahead of me finished ordering and stood on the side of the bar to complete her order. I quickly approached the bar. Online orders were accumulated two by two in the ticket machine. The one who was cleaning and then came in to help by putting drinks looked at me, I said: All those orders go before me? He smiled, he didn't answer me, he left shortly because his shift had ended. The first woman was waiting because there were some hamburgers to be made that she had ordered, the entire grill was full, whoever is preparing the orders online points out to those who come to pick it up, all the tickets she has on the table to prepare, more than 6 for sure. Anyway, seeing the panorama, that orders were still coming out, that there were 3 in total, that more than 45 minutes had already passed, the queue of people there, I decided to ask again when I could order my food; The man politely told me that there was a lot of work, there were few, many orders, etc... but I insisted and told him: yeah, but when? From there, the lady jumped out, with her order half done for a long time; He says the same thing as always: there are few of them, look at how many online orders they have, the manager is disastrous. To which I explained that I saw the same thing and agreed, but I want to know when they are going to decide to start taking note of the people who were there. The man begins to warm up and contently told me: after serving the lady, he attended to me, but of course, that lady had already been waiting for a while for the part of her order to be finished cooking, lost among all the other orders in line. So when I see that the other person approaches the cook commenting on something, I decide to say goodbye and move on from those people who had passed me by for more than 45 minutes. going through the queue and due to the commotion that had formed, people came to repeat the same thing to me, making excuses for the situation, for my part I explained the same thing to them, I do what I want with my time and spend it where I want. If the cook doesn't have an answer given the situation after 45 minutes, I think it's easy to know what to do.

I have been there more than 4 times and I never had a problem, inconvenience...

I placed a order on my Harvey’s app on Sunday August 9th for 32.71$ includes Angus Trio with 2 Caramel Milkshacks And 16 donuts. When I got there I was only given my Angus Trio, and they told me to get my refund of 14$ tomorrow by calling the manager. I tried calling the manager and she said she would call me back. I never received a call back. I went back to eat there and try to get my refund of 14$, they told me sorry you need to call the manager. They gave me the same answer with no help. There was a worker there name (“Jade” Blond hair) she was super helpful on Sunday August 9th but she didn’t have the authority to give me my refund but she tried and gave me a wrote a letter and left it in the office. Please get back to me because this is getting ridiculous. I have a picture of the letter she left in the office. Please Help. I already wasted a lot of time trying to get in contact with anyone to...

I arrived at the store at 11.30 pm on a saturday, according to the schedule posted on the door, and online, the store closes at 12pm (midnight); however, I was rudely sent away by their employees. Maybe the clock works differently for them. If you are going to establish your schedule for midnight, you should take customers until 11.59, not disregard them 30 minutes before closing time. I also work in fast food and understand the amount of tasks that come with closing, but this is a fast food place, people come here with the expectation of a quick meal and good/fast service during times where other places are closed. Very disappointed from this experience, and given the rating and reviews from others, I assume this is a common thing with this restaurant. Want some advice, maybe try running the business...