Pâtisserie Boulangerie Del Sole St-Léonard — Restaurant in Montreal

Unfortunately need to join the team on these reviews that say the service is garbage. I can only attest to the Viau location. But I can attest wholeheartedly that the older staff needs customer service training/refreshers. Grouchy, entitled, argumentative. Really sour folks.

To mgmt, if you need proof review your video footage. You don’t need to take my word for it.

The final straw for me today was my experience with one of them who is training a newbie. The newbie was doing everything RIGHT until the trainer interrupted her and reprimanded her (in front of customers).

The trainer also passed over a customer already waiting to complete the payment transaction to serve someone else. When the customer said that they did not appreciate being skipped over, the veteran employee argued with her and blamed it on the trainee. Then the trainer scolded the trainee again and tried to pass the blame on her.

But here is the plot twist, the trainee was NOT the one who passed over the waiting customer. You, madame trainer made that choice. So you can try to twist the situation, but in the end you (madame trainer) chose to skip over the client no matter what the reasons were. It was you.

All I can say is: at least the NEW girl has enough business acumen to serve in an orderly and polite fashion. Not sure why you are bullying her and using her as a scapegoat for your errors and shortcomings?

FYI - trainer lady: you and only you were in the wrong. Why was she left to serve alone while you fiddled with a calculator? Why did you cut her off and put us both on pause to serve someone else? Your whole way of training is archaic and dramatic.

This specific experience with this specific staff member has convinced me to go from being a weekly customer to finding...

Update on last review After my review, sadly and almost immediately, we went for our mini red velvet pastries and they were out. I called almost every week for these and, oddly enough, they never had them. I called one last time and a girl told me they had them. We went all the way down there only to find out they were different. I asked the girl behind the counter if they were the same and she said she didn't know. When I told her they looked different and the topping didn't look like cream cheese, it almost looked like as if I was bothering her, like she had better things to do! So, maybe this is the rude girl other reviewers have been talking about. She didn't seem to know anything or didn't want to be bothered by my questions. So I'm changing my review from 5 stars to 3 😏

I don't know what some people are talking about with the reviews on rude staff 🤔. We go there all the time and, not only are staff friendly and helpful, but the pastries are very fresh and tasty. Recommend almost all but our favorite is the red velvet!! We need a...

Seriously stay away. I've lived at the corner of the street since it opened and each time I have a worst experience.

This time around I ordered about 30$ of cold cuts and paninis to go with them. The girl told me to wait until she finishes the meat to make the rest of the order (there was only the bread extra). Well while she was cutting the cold cuts which took 30 minutes and me being in the store for 50 minutes someone came in a bought the last of it. Was left with a bunch of cold cuts I bought for lunch and no bread to eat them with. Even the employee had an omg sorry look 9n her face. Seriously it was 12:30pm how are you out of paninis?

Oh fyi similar experience has occurred everytime I've gone for the last 10 years. Will never go back, if anyone is interested go to Tony Dep up lavoisier much better...