Tim Hortons — Restaurant in Montreal

I recently visited the Tim Hortons at D’Anjou in Châteauguay, and I must say, it was an absolutely fantastic experience from start to finish!

Customer Service (5/5): The staff here are exceptionally welcoming and friendly. From the moment I entered, I was greeted with a warm smile and professional attitude. They were attentive to every detail and ensured my order was accurate and served promptly.

Cleanliness (5/5): The restaurant was spotless! From the dining area to the counters, everything was immaculately clean and well-maintained. It’s clear that the team takes great pride in keeping the space inviting and comfortable for guests.

Food Quality (5/5): The food was fresh, delicious, and served at the perfect temperature. My coffee was brewed to perfection, and the baked goods were soft, flavorful, and absolutely delightful. The variety of options on the menu made it easy to find exactly what I was craving.

Speed of Service (5/5): Despite being a busy location, the service was impressively fast. The team worked efficiently, and I didn’t have to wait long for my order, even during peak hours.

Atmosphere (5/5): The ambiance was cozy and pleasant, making it an ideal spot to relax or catch up with friends. The seating was comfortable, and the overall vibe of the place was welcoming and calm.

A big thank you to the team at Tim Hortons D’Anjou, Châteauguay, for making my visit so enjoyable. I highly recommend this location to anyone looking for excellent food, great service, and a wonderful atmosphere. Keep up the...

This was the worst service I’ve ever gotten at any restaurant. I’m in absolute shock. As soon as I stepped into this Tim Hortons with my mother and my brother, the manager came storming at us screaming that we needed to wait outside because we weren’t on a red distance line. We pointed at the line that we were standing on and showed her that we actually were standing on a red line keeping our distance. After that she just walked away still yelling and complaining. This line did not move forward and the restaurant kept getting just kept getting fuller and fuller. The manager was getting louder and louder and started screaming at customers who were just waiting for their food. She was telling them that they were all going to get tickets because it’s a 5 person maximum in the restaurant... there were no signs indicating that and she hadn’t said that to any of us before hand. They just kept taking orders. We ended up having to leave and didn’t even get our meal. We are very angry about this incident and definitely will not...

I passed by the drive thru on Wednesday this week about 4:00pm and ordered 2 coffees with cream and sugar on the side. My gf was driving and when else received the order we realized they placed the creams and sugars inside. I also noticed my medium coffee was only 1/3 full…so naturally I was a bit irritated and asked the cashier to make sure to fill the cup this time. He immediately told me “You don’t have to talk to me like that” then not to make any trouble as my gf was in the middle I said if he can please fill up the cup in the new coffee they were gonna give me and the kid continue being aggressive thy I did not hVe to talk to him like that. After 4 times he went and got the coffee. You should not have employees working at the window that cannot take criticism…I am also in the customer service business and I can tell you that kid is not cut off to be there or he will bring futuro problems to the...