My family spent 2 months in Moose Jaw this summer (visiting from Calgary). After many trips to the bakery this summer, I would have to say that the customer service is some of the worst I have ever experienced. The lady running the place, as well as an older woman with short grey hair, both need to improve their attitudes and customer service skills significantly, if this place is going to thrive. Yes the baking is good and the prices are too, but sadly, not one single person must go to this bakery for the customer service or environment. They go because nowhere else has fresh baking in town, it’s the only option. Any question we had, as simple as which type of meat is in the hot dog (with buns baked around it) is met with attitude. Questioning why I would even need to know that, and saying she didn’t know, and the man who would know that isn’t there. After she argued a bit she finally went and asked a girl in the back. No comprehension whatsoever about why it would be necessary to tell someone a basic/main ingredient. No comprehension that not everyone eats every type of meat. There was also irritation and argument when we asked for baking to be put in a box, instead of thrown in paper bags. She stated that despite my concerns of the frosting coming off in the brown bags, especially in the hot summer weather, she said the frosting was hard and this wouldn’t happen. This was incorrect and of course when we got home, the bag was a mess. Baking gets squished in paper bags and why would I want maple frosting from one donut to be all over my Boston cream for example? People want their baking (even if it’s only 2-3 items) in a little box so they are presentable. The oils from the baking also start saturating the bags and also your car seat, if it’s not a quick drive. If you need to charge a few cents extra for a box, then do that. Because that must be about money. If you don’t go early, they won’t let you buy single cinnamon buns and you have to buy a whole bag of them. Also, my children asking what certain items were, was met with an irritated tone every trip. There are almost no labels to tell you what anything is, or the price. If you are so irritated by people asking questions, then I would suggest putting labels beside everything. Easy fix.
Customer service is EVERYTHING. I fear that well priced donuts has locals just putting up with the poor attitude of the woman who runs the place. As the younger generation becomes the bulk of customers in MJ (a group who has less tolerance to support businesses who make no effort to be kind and positive to their customers) this place will not thrive. To the owner, SMILE, be kind, be patient, be helpful. Act as if you like and appreciate your customers. Or perhaps hire someone to do those things who can work at the front, and on the phones for you, if it doesn’t come...
Read more
Learn more insights from Wanderboat AI.
