Pizza Nova — Restaurant in Newmarket

Called them this morning to order 2x party size pizzas for my daughter's birthday event. The scheduled delivery time was at 12:45pm and I made it clear for them to not come earlier because nobody will be there to receive the order if they came any earlier.

I arrived to the venue at 12:45pm on the dot and waited a bit but they never showed up, fortunately someone was from the venue was there and told us that they did see a pizza delivery person earlier, but that was around 12:35... and when the guy didnt find us there, he left.

I then called the store back to let them know that we were there on time but their delivery guy came earlier even after we specified not to and left before the scheduled time. They said they'd call the guy and have him come back. We then waited another 45 minutes and sure enough nobody came so we called the store again and they didnt give an explanation as to why the guy never returned but instead blamed us for not being there to receive it the first time.

They said the delivery guy already called us when he arrived and truth be told yes he did at 12:39pm and I couldn't pick up as i was driving but I arrived at the venue dead on at 12:45pm and he had already left.

Why even bother telling us that you'd send the delivery guy back if you're not going to do it?

I ended up ordering last minute from econo pizza and they delivered...

My experience with this particular branch has always been exceptional but Unlike the previous orders, My last order was full of surprises and terrible service. I ordered 2 sandwiches online for pickup and when I went to the store to pickup my order, At first they could not locate my order and after struggling to find the order for a few minutes, all of a sudden they found it and they put the order in a bag and gave it to me. I literally live across the street from this location and when I got home, I opened my order and both sandwiches were as cold as they were just taken out of the fridge. They were cold inside and out and I called customer care and informed them, they offered me a replacement and an apologized for the inconvenience but after a few minutes, I received a call from the store and a lady began to ask me questions as if I was lying to them. She asked me how is it possible that we give you a cold food and Instead of talking to the staff and finding out what happened on their end, she simply put the blame on me and made no further efforts to satisfy me as a customer. I ended up throwing away the whole thing and will never order food at this...

I think this has to be the worst pizza place to order from. I have ordered from this pizza Nova about 3 times and every single time they have either forgotten something or messed up the order. The first 2 orders I asked for dipping sauce. They forgot - not a big deal it’s only a $1 but it got annoying that they ALWAYS forgot. This time I ordered a Hawaiian pizza and 10 wings for delivery. They delivered a cheese pizza and 9 wings! We called to complain about the cheese pizza and they sent the Hawaiian shortly after (didn’t complain about wings because we didn’t realize at the time). Pizza gets here.. Hawaiian has onions in it and I cannot eat onions. Luckily (I guess) I took the toppings from the “Hawaiian” pizza and put it on the cheese. Mind you all my orders have be done through Uber eats.

Never ordering from this...