Starbucks — Restaurant in North Cowichan

I recently placed an order for an iced venti Matcha Latte, no classic syrup, with 7 scoops of Matcha and 2 Brown Sugar, and extra foam with my daughter and husband's orders.

However, the first drink I received was a hot Grande-sized beverage. I returned it and informed the partner that I had ordered an iced venti.

They immediately remade the drink, but again in a Grande size. I was disappointed, especially since my family and friends had already received their orders. The partner informed me that I had only paid for a Grande size. I was willing to pay for the correct size, but the partner reordering at the till did NOT LISTEN to me, instead entering the order herself. I controlled my emotions despite feeling upset, and felt that I was being served by someone with a narcissistic attitude.

As a nearly 10-year partner/barista at Starbucks Philippines, I know how customers should be served. The service I received at the Starbucks Beverly branch did not provide a 3rd place atmosphere, and this was my 4th time receiving an incorrect drink. The poor customer service was disappointing. I think the LATTE service recovery was not performed.

I visited on August 18, between 7:15-8 pm (for your reference for the partners on duty) with family and friends. One of the staff behind the till/pastry case loudly reminded us of the time limit, which should have been done discreetly. And I am aware of the 10-minute rule.

I observed many substandard practices, mission and the 5 Be's were not visible at this Starbucks Beverly location. I felt that the service did not meet the standards I expect from Starbucks. I hope it will be heads up to the upper management, and recalibrate all the knowledge from ordering, making and serving the drink in gold standard of the partners. 😢

I love Coffee. I love Starbucks. I will be forever partner in heart....

Quite possibly the worst Starbucks I've ever been to. Actually in disbelief about how terrible the service was. We ordered 3 drinks and customised 2 of them (which is allowed at every Starbucks ever) and the barista, named Ankit, flat out said no. The drink was a matcha oat latte with 2 pumps of pecan syrup and pecan crunch on top. Seems simple enough to make (and would be totally okay to order through the app) but he said it's not possible. When we asked why, he said he didn't think it would be a good drink. First, when did Starbucks baristas judge the drink you wanted and second, prevent you from ordering that drink just because they themselves don't like it? We clarified that one of us actually did order that exact same drink the day before on the app and it tasted great, but Ankit wouldn't let it go and kept saying it would be too sweet, he's never tried it, he doesn't want any complaints, etc. So we tried to appease whatever issue he was having with this drink by suggesting maybe putting the crunch topping on the side. At that point, the manager, Heather, overheard and came over. She explained in an impatient and condescending tone that they can't just give out toppings on the side and was not listening to us clarifying that we were only making this suggestion to try to calm down her employee who kept criticizing the drink (which he shouldn't have been doing in the first place). Then after the drinks were made, we noticed that the ingredients on the 3rd drink was made incorrectly from what was ordered as well. The whole experience was so bizarre, like a comedy show but not funny. Definitely avoid this location, the drink is not worth the incompetent and rude workers that will waste your time by arguing with you and trying to make you feel bad about a drink you've had before and wanted to...

I went here on my birthday to redeem a birthday drink and order a few holiday drinks for my family. When someone was finally able to serve me they started with telling me it would be 15-20 minute wait. I do appreciate the heads up as I had my baby and young daughter with me. I’m a pretty patient person so the wait would have been fine I could see they were busy and working hard. I asked how I could redeem my birthday drink as I had never done so before. She just kept telling me you scan your app?, I kept explaining to her I don’t know how or what she means as I had only ever ordered ahead off of the app. So I never had to scan anything. I could tell she was frustrated with me for not knowing how to use the app in store and I know it’s not her fault if I don’t understand but I’m sure she knows how to do it as she works there and apparently that’s what people do when they order a drink in store. I also know what it’s like to be super busy and work under pressure, not to mention how difficult customer service is especially when you’re busy but she could have easily been more helpful and friendly. She just kept saying scan your app instead of showing me how to do it. When I finally figured out on my own what to scan and where to scan it as she didn’t even say oh just find the code and hold it under this scanner right here m. I couldn’t figure out how to redeem my birthday drink and by this time there was a line behind me so I stepped out of line and tried to figure the rest out but ended up leaving when I still couldn’t figure it out. Which I guess is fine too because I went home and made my own drinks and saved the money. Customer service is so important and good customer service...