Monastery Bakery & Delicatessen Ltd
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🔥Warning🔥 Top Bakery in Oakville @Monastery Bakery - sampling bakery goods! #bakery #desserts #custard #grocerystoreadventures #oakville #monasterybakery #viraldessert
justsoupjustsaucejustsoupjustsauce
323
Only issue was the online order system. We ordered about a week in advance for the Thanksgiving weekend. They gave a 1 hour window and ours was 5-6 on a Sunday...they close at 5. We didn't know until 4 and we live an hour away. When I got through on the phone I was told, jokingly, I better leave now. On the way in my wife called repeatedly trying to get someone to wait until I got there...not a single extension went through and no answer for 35 attempts (no exaggeration) When she finally got an answer the response was we should have known that they close at 5 on Sunday and to get here before that. Every attempt to explain their system is faulty went no where and all she wanted was someone to wait in case I didn't make it. Worse was that the order was hand written and whom ever wrote it should have caught the error and contacted us to make an earlier pickup time When I arrived my wife had just gotten off the phone...that alone should give an idea of how long it took to get through and how hurried I drove. I was assured they had many cakes and that I should not have worried about rushing to get one. That wasn't the point. I ordered a anniversary cake in advance with writing for a dinner on a long weekend, so if I didn't get it Sunday I would have nothing until Tuesday...too late The cake was great but was soured by the poor online interface and very lacking communication of the bakery. Definitely order from them but make sure you confirm times and dates
P RP R
00
I’ve been a loyal customer of this bakery for several years and have always trusted their products. However, recent reviews on Google mentioning expired food raised concerns for me. Unfortunately, I now have my own experience to share. On December 14, 2024, I purchased two packs of egg tarts. I ate one pack the same day and stored the other in the fridge. A few days later, I discovered mold on the remaining egg tarts. Upon checking the packaging, I realized they were made on December 8 and had expired on December 13—before I even bought them. I returned to the store with the moldy product, and the service staff questioned why I hadn’t eaten it sooner. One staff member claimed that consuming it shortly after expiration would not have caused harm. I requested to speak with a manager to address this issue and ensure it doesn’t happen again. Initially, the staff resisted, but after insisting, a manager named “John” finally came out. Unfortunately, he dismissed the situation as merely “a mistake” and offered no further action or resolution. This experience was deeply disappointing, and it’s clear the staff didn’t take this issue seriously. I urge others to be cautious and carefully check the freshness of products from this store.
Blanch ChanBlanch Chan
00
Ok so the hot food looked good and super well priced, and they had fun candy/choco selections, but it’s not a for me. I feel so compact in the narrow aisle. Here’s my story: I went in and bought five chocolate chip cookies. The small ones. The girl behind the counter asked me what I wanted. I ordered and a lady next to me was upset because her order wasn’t heard and I was being served before her. I understand that but not my problem. Idc. I got my cookies but still felt weird cuz the if I was in that ladies shoes I was be pretty peeved having to wait slightly longer for my 🍪 Cookies because the baker wasn’t paying enough attention. Smh 🤦🏽♀️. Then the baker (I should mention it’s only this one girl helping us but multiple baker ladies behind the counter.) anyway she put the cookies in a box way big for the five cookies I ordered<— that’s on me lol. BUT what’s not on me is the fact she taped the box shut. Three pieces of tape. One on each side obviously I’m eating five cookies right when I leave the store in my car. The box is made to insert shut cleverly, overly clever cuz it’s tough to do so I don’t blame her for using tape, but three pieces on my five cookies, c’mon dude.
K. R. (M)K. R. (M)
00
I was visiting the area when we decided we wanted to check this place out. The staff is super friendly and handling the crowd very well!!! When we walked in, we went right to the beaked good. However, we did not know we needed to take a nber to be served. After we took a number, the line went really quickly. After that we made our way to the bread room! You heard be bread room, every type of bread you could think of was on a shelf. Once you have selected the bread you would like, they will cut it for you. We a white loaf of bread, I was so soft and fluffy! Their begals are also SO good! After the bread, we went to the deli section. SO MANY options! It was hard to pick what we wanted to try. Then there was the hot food section. The food looked good and smelled good. We did not get anything from this area. Last was some pre-made meals in a fridge section. We decided to pick up some mac and cheese. Honestly, after visiting, I see why they are so highly rated! I wish we had this store in my town!
Kelsey HarronKelsey Harron
00
Very scary experience. I bought an Oreo cake for my daughter's birthday on Sunday afternoon. After my daughter ate a piece, we discovered that the cake had become moldy and very hard, and all the cream had gone bad and smelly. This completely messed up my daughter's birthday party, and everyone was in a very bad mood. The next day, my daughter had diarrhea, and I found the customer service staff. They took away my cake and only promised a refund. I said that I needed to further communicate with the manager and customer service The staff promised to call me, but there has been no reply so far. I am very angry because I have always trusted the quality of cakes in this supermarket and recommended it to my friends. This cake was made at least a week ago, but they still put it on the shelf and continue to sell it to consumers. This is really a shameful act. I will never go there again, and I will share this experience with my friends around me. I hope everyone will be careful in the future.
Michelle CMichelle C
00
Nearby Attractions Of Monastery Bakery & Delicatessen Ltd
Nottinghill Gate Park
Windrush Park
West Oak Public School

Nottinghill Gate Park
4.6
(78)Click for details

Windrush Park
4.3
(26)Click for details

West Oak Public School
3.8
(30)Click for details
Nearby Restaurants Of Monastery Bakery & Delicatessen Ltd
Mesopotamia Kebab House
Red Chillie
Pizza Nova
Gino's Pizza

Mesopotamia Kebab House
4.9
(229)Click for details

Red Chillie
3.9
(108)Click for details

Pizza Nova
3.9
(130)Click for details

Gino's Pizza
4.2
(93)Click for details
Basic Info
Address
1133 Monastery Dr, Oakville, ON L6M 2A2, Canada
Map
Phone
+1 905-847-1020
Call
Website
monasterybakery.com
Visit
Reviews
Overview
4.6
(1.7K reviews)$$
Ratings & Description
Description
Gourmet grocer offering prepared foods, pastries, bread, meat, cheese, seasonal fruits & vegetables.
attractions: Nottinghill Gate Park, Windrush Park, West Oak Public School, restaurants: Mesopotamia Kebab House, Red Chillie, Pizza Nova, Gino's Pizza
