Tim Hortons — Restaurant in Oakville

Unlike some of the recent reviews here, I had such a great experience at this location I felt compelled to write a review.

Recently I was in the area and googled tim hortons and found this location at the gas station. I went through the drive thru to order a hot drink. The customer service was great from the get go. The gentleman spoke clearly, was easy to understand and polite and the speaker system worked flawlessly; which is not always the case with drive-thrus at some other Tim Hortons. I placed my order and it was a very short wait to get to the drive thru counter.

I ordered a mocha with Oat milk. The gentleman who took my order was fast and efficient and handed me my drink after I scanned my Tims reward card. I got a discount as well, which was nice and worked well this time (not always the case)

The drink itself was excellent. Not always the case at other locations recently, even for a simple drink like a mocha. The flavour and temperature were perfect; not scalding hot nor lukewarm.

Even though this was a short visit and not a large order, I will commend this Tim Hortons for the excellent customer service, great communication system at drive thru and a delicious hot drink served at the proper temperature. Job well done and I would return to this location if I'm ever in...

We ordered two drinks that they severely messed up and only filled half way. I contacted customer service who was excellent and got us in contact with that locations manager who told us next time we were in to say we would receive two new drinks in lieu of the improper drinks. I just went to redeem the two drinks and I was turned away and was told I was a liar by the two guys working because they couldn’t prove I hadn’t already received the drinks. I showed them the email for proof and they still didn't believe me and laughed. Nothing new from this location, the workers are absolutely terrible for the most part. I refuse to go back to this location. If I could give this location a zero...

Tim Hortons is hands down one of my favorite places to grab a coffee and snack! The atmosphere is always cozy and welcoming, making it the perfect spot to start my day or take a quick break. The coffee is always fresh, rich, and never disappoints—my go-to is their classic double-double, which hits the spot every time. And don’t even get me started on their Timbits! Whether I’m in the mood for sweet or savory, they’ve got something for everyone. The staff is always friendly, and service is quick, even during busy hours. I also appreciate that they have so many great options, from breakfast sandwiches to wraps and soups. Tim Hortons always delivers, and I keep coming...