Aji Sai — Restaurant in Ontario

This restaurant is not what it used to be. First off Very disappointed with the service we received at this location. Server didn’t seem happy to be serving us or even happy to be there. (Male server) Never gave us ginger or Wassabi when we sat down and when I later asked him for it he seem annoyed. The sushi bar attendants were standing around killing flies with electric fly swatter. All I could hear were zaps ⚡️ every time a fly was killed. We were confused by items on the menu as everything seems to be the same as lunch but yet we are paying more. Certain items were not available for this dinner. A lot of missing items. We waited around for items we ordered that we never received. When I was finally able to get our server’s attention and asked where our food was he stated we got everything. I told him we were missing two other items for which he then just left. We again continued to wait and 20 minutes later the other server (female) asked if we were done. I told her we were still waiting for other items and they didn’t even give us another paper to write down what other things we still wanted. We were never given another paper to order more from the kitchen and after finally receiving the last few things we decided to leave. We got up from the table to get up to pay and we were stopped by the female server and asked if we wanted dessert. I was so confused. We were sitting at our table for so long and Still had not received a paper to order anything else and After waiting so long with not even coming around to ask us anything you then ask us as we are leaving if we want dessert. This place was not busy. There were only three other tables. The service was terrible. After we paid and walked out of the restaurant the male server walks outside and starts smoking at the front door. So unprofessional. This is not the same restaurant I have visited so many times before. Will...

I have had such a wonderful experience in this restaurant. My husband and I came here for lunch for the first time. I can't remember the last time I ate at Aji Sai although, I know the last location is in Toronto, years before Covid. We decided to do all you can eat menu. We ordered tuna rolls and it became one of my favorites from that day on. The server is a really nice lady, she gave us the options on the menu, and how to order the foods we'd like to have. They have good seaweed salad and miso soup. The sushi options are a lot some of the best ones are spicy tuna roll, regular tuna roll, california, dynamite roll, california rainbow roll, mango avocado sushi(really good). Tempura of course, we can't forget shrimp tempura one of the best and the broccoli tempura too. These are the ones I had during this visit. Few notes for doing all you can eat: You have to pay for the number of sushi you don't eat or left over you have to pay $1 each so it is best to order 2 or 3 sets at a time. Make sure you leave enough time because it takes time to prepare your orders. Remember to make sure you eat everything you order to avoid paying extra. Make sure you are actually ready to eat a lot otherwise you can stick to bento box or set meal. Other than that, our overall experience was good. It was also a sunny day, we sat beside the window, the sunlight glares so it is really nice during winter days when most days seem gloomy during that week. For the next visit I'll add...

The food was okay but the service was the worst I’ve ever experienced. My boyfriend and I heard that all you can eat was back so we went and we definitely regret it. We placed our order of 14 items and within 20 minutes we received 4/14 items however, after we had finished those items the waitress came over, took the plates and asked if we were finished or if we wanted to order more. We explained we were still waiting on lots of things and she claimed that she had no idea what I was talking about and said we only ordered the items we had already got. She left and came back saying we didn’t order more than 4 items. They somehow lost our order (although I took a picture before sending it in) so we ordered the same items again and hoped for the best. At this point we were there for an hour and we were over it. We had 3 other waitresses come up to us asking if we were going to pay and every time we said we were still waiting they acted like they didn’t know what we were talking about. 2 and a half hours after ordering the food came out and it was cold and soggy almost not edible. There is no communication between waitresses and the kitchen staff. I’ve never experienced such horrible service. We left feeling ignored, forgotten, overall we were annoyed and disgusted by the service we received. We will not be back after this. Our business will be going elsewhere...