Busker's Submarine & Ice Cream — Restaurant in Ontario

We (the whole family) have frequented this establishment for many, many years. Never had a single complaint...not ONE! Now that they are under new ownership, the quality and service just aren't the same. My husband refuses to give them another try after having two gyros (separate visits) that couldn't even be eaten. Dried leather he called the meat. I also have had three bad experiences. The first two, they messed my order up. I always order the same thing...a cheese sub. Not sure how you mess up a cheese sub but they have. THREE times now. The first time, I let it slide and assumed it had something to do with the new owners 'finding their feet'. The second time I asked that the owner call me. He did and we had a great conversation. He was very appreciative of my feedback and vowed to make future experiences better. Tonight I ordered a cheese sub online. I was able to pick it up in 15 mins. That was great! It was ready on time, too. I drove home and anticipated this sub. Unfortunately, it was wrong AGAIN. It had ham on it...I don't eat meat. I contemplated taking the ham off and just eating the sub but the principle of them getting an order wrong when it's printed right there in front of them astonished me. I went back and was greeted at the window. I attempted to put the sub down in front of the employee but there's a gap between the window and the cash register and it fell in the gap. Immediately the employee accused me of throwing the sub at her! Wow...I wasn't even angry, just very disappointed. At that point I tried telling her that I didn't intend or mean to throw it and I was sorry. She was very short with me. She didn't give the choice for my sub to be re-made but only offered to refund my money. At this point, I asked her to ask that the owner call me. She said "who is that" and I said it was Mark or Mike (used to be Mike). She said "I'll make sure he knows you threw the sub at me, too" and then she slammed the serving window shut! At which point I decided that arguing with a already angry employee was not going to get me anywhere so I left. I am awaiting a phone call from the current owner and will update this review with the outcome of that conversation. I am so disappointed. This local business is just not worth the aggravation to me. I really advocate for small businesses and go out of my way to support buying locally. Not this one anymore.

UPDATE: The owner and I had another good conversation. He is very easy to talk to (level headed). I have a better understanding of the struggles small business owners have in attracting and maintaining good employees after these long few years (fill in the blanks) That said - it does not excuse the behavior of the server. He was understanding of my position and also his...

I used to come here for lunch whenever I worked in this end of town. I loved the clubhouse sandwich with REAL turkey. There has obviously been a change here and it's not for the best.

Triple decker clubhouse combo with onion rings and a can of pop.....$24??? They asked if I wanted everything on it and he listed cheese, lettuce, mayo and tomato. For some reason it came with white onion on it. I have never had a clubhouse with onion on it. That was an easy correction, I just pulled the onion off as I do not like raw onion. What wasn't an easy correction was the fact that I was charged $24 for 3 thin slices of deli meat. The sandwich was around $14, which is not crazy by any means but it crazy for lunch meat.

$7 for onion rings and a pop to add on as a combo is extremely excessive. The onion rings were dark brown on the outside and raw on the inside and they never shook the basket while cooking so they were one solid chunk of overcooked onion rings. I asked for vinegar to put on my onion rings and they didn't have any. To me that's is like having fries with no ketchup. I just didn't even want them at that point. It wasn't until I left and opened my food when I learned of the sub-standard food.

I used to really enjoy coming here, it's been a while since I have been but unfortunately I will not be returning.

EDIT

I originally gave this a slightly higher review however after getting the response from the owner, I had to change it. When an owner responds to a negative review with the same copy and paste response they use for EVERY review, they clearly DO NOT care about my feedback. This generic response really frustrates me. I am still out $24 and couldn't eat any of the onion rings and the sandwich was pitiful. A more appropriate response would have been: Sorry to hear you had a bad experience, how can we make this up to you. Stop by for a free lunch on us.

This place used to be lined up out the door at lunch time. I can clearly see why I was the...

YES I ATE IT ALL... Judge not less he be judged himself, I'm sure that's in some book somewhere...lol it was a bit much, my sis warned me that the large is really LARGE....as you see by the pics I rarely listen to anyone. Was it too much for me, Yeh, was I as a Scorpio male going to let this bowl of food beat me, nope, GAME ON! The fries were drenched in a familiar brown gravy and where there was a glimmer of hope as a lone fry reached up through this gravy blanket to the sky it was smothered with mozzarella cheese...all hope was lost. From my first spoonful as I fought against the strings, nay ropes of mozzarella cheese I feared for my life because it was a struggle of wills and the mere sight of this gargantuan dish had already taken pieces of my soul but I decided to press on. I decided that it was either going to be me or it and I don't like losing. It was a delicious war. But as I shoveled corpius amounts of fries, gravy and cheese into my face hole, I soon realized my last will and testament were not yet signed. I recalled the staff giving a thumbs up as she made....no....engineered my dish, was it a symbol of the goodness of this dish yes but could it have also be a sign of...."nice knowing you...this will end you". Jokes aside enjoyed it and that staff were nice. I probably won't order this again and definitely wouldn't call it poutine, the french would shed a tear if they saw that this is named poutine. It's...