Maple City Bakery — Restaurant in Ontario

This was my first time at this bakery. I visited based on the 4.6 star review online. I was extremely disappointed. Here is my opinion and experience. I bought the pan butter tart and a dozen dozen doughnuts, my friend bought cinnamon bread and assortment of individual pastries/cakes.

Customer service: Very friendly, good service. This is why I gave it any starts at all.

Price: fair bakery pricing if it was tastey.

Quality and taste: Doughnuts were stale. Icing way too sweet on it to balance the stale floury doughnut. They were basically the same doughnut dressed differently with cookie crumble, coconut, whipping cream or sprinkles. The chocolate doughnut that was recommended by another Local guide who rated it very good, in my opinion was not chocolatey at all and again tasted stale and was nothing extra ordinary.

The cinnamon bread was dry, sugaring on the top was super sweet. Not balanced with the bread, if it was less sweet it would complement the flour bread taste because it is not meant to be a dessert.

The butter tart pan was overly sweet. It was basically drinking very very sweet sugar syrup mixed with corn syrup. I understand butter tarts are supposed to be sweet, however, have tasted too many butter tarts to let this even pass as edible. You can barely eat this, its so sweet. There is little or no crust on it and that is what is lacking, not balanced with that salty crust of the butter tart.

The assortment of desserts that we tried were the raspberry coconut bar, brownie and mini cake with whipped topping. All were not tasty in my opinion.

Overall: My friend and I regret spending any monies at this bakery. I brought these to my workplace Christmas brunch and no one could eat the butter tart pan because of the level of sweetness. Wish I just stopped at Tm Hortons and picked up doughnuts there, it would have been cheaper and no-fail tastier at least be fresh! Would not go back, would not recommend for sweet treats or...

Ordered a Frozen themed Birthday Cupcake Cake for my Daughter and was very satisfied with how it turned out. I have used this place for all of her cakes and they have been great!

With that being said when I picked up my order this morning I was kind of taken back by the treatment of the Woman working the till after she asked for help.

To set the stage, prior to me walking in there was a lady gathering up items to purchase. I was greeted by the Woman at the til as the other customer was looking at more items to buy. I advised why I was there and she went to the back to get our item. She started to get the box ready as the other customer was still browsing. As the customer returned too the til with more items, the staff member asked for help. At this time another person came in the shop as well.

As the lady came out to help she started to question her employee’s decision making and told her they would talk about it. All three customers heard this. I also feel it was inappropriate to address her in the tone with facing customers. The one who came to help and with the attitude took my payment. I let her know her employee did the right thing. I was told they have “policies”. I shook my head and left. I won’t be supporting this business again.

I understand all companies have policies, however that one employee made all the right choices to keep things going until she knew help was required.

That lady gathering up more items to purchase was not intruded on and her customer experience was not affected. Nor was I bothered by having to wait a few minutes.

As a manager in Customer Service for over 20 years, I can tell you I would have that employee on my team because she made decisions to keep things flowing. And yes while going against a “policy” she made an outside of the box decision to keep everyone happy. Essentially someone made a problem out of nothing because someone asked for help. I am...

I had an event this weekend that I had catered by Maple City Bakery. I can't recommend them more highly. I was impressed right from the moment I entered the premises - the lovely homey atmosphere and the delicious baked goods they have displayed. They answered all my questions, made great suggestions and, when it was time to confirm my order, they gave me a few money saving options rather than trying to up-sell - which was very helpful. They actually went above and beyond my expectations and the food was devoured by the guest, with lots of great comments. People asked me where I got the food because they were so impressed. It was simple fare - sandwiches, fruit, cheese and veggie trays - but very well done and tasty. Hopefully they get more business because of this - they deserve it!!...