Quesada Burritos & Tacos — Restaurant in Ontario

I know they just opened but that is no excuse for my experience this evening. It was my first time so I took a few minutes to decide what to order for my family and I decided on the build your own taco � bar for 4, I thought that was a great idea. When I asked the one girl she said that was on thier catering menu, I said "no it's not, it's right there on the normal menu." So she brought over the guy that seemed to know the most, he said that they had never made that and did not know what to do but they will call the owners who were out of town. After about 10 minutes it was obvious the owners had made themselves unavailable to thier new business on a Friday night during the dinner rush, great management tactic. I finally told them to forget it and I would order off of the regular menu. So I ordered my wife's Tacos and asked for a small amount of mild sauce because she has lupus and is sensitive to spices due to mouth sores. I then order my burrito and ask for medium sauce and she proceeds to put the same sauce that she had put on my wife's Tacos. I asked her if that was medium or mild, she said it was medium, so I asked why she put that on my wife's Tacos when I asked for mild. She apologized, and offered to remake them but I was so mad and it had taken so long at this point that I just wanted to take my food and get home. They apologized profusely but there was no offer to compensate or offset thier mistakes and incompetence. Most of the owness lies with the owners who did not train thier staff well enough and then made themselves unavailable. And I was not impressed with what I got for what I paid, the guac was brown, the lettuce was brown, the pork was dried out, and the churros were terrible, they were small and rubbery. I really can't see myself going back there. You are welcome to try but you may want to give them a few months to work out the kinks. If taco bell couldn't last in this town then this place definitely won't, I would have much rathered Taco Bell over...

I was very excited to try the latest burrito place in town !

Sadly, I was disappointed when I realized they charged me for the large burrito (that I ordered), but didn’t give me the extra toppings.

To be quite honest the portions on the large burrito were very skimp, even in regards to the cheaper ingredients like lettuce.

I always love to support new franchises in Orillia, but to pay $10.00 for a burrito (no drink) and to not feel satisfied after is not a step in the right direction, ecspecially because this was my first visit.

I would say it was just a simple error when they didn’t put the extra meat on, but then when it came to the other ingredients it was the exact same, VERY skimpy.

Proper portions are what makes a burrito a burrito, and I would recommend management looks into the portion consistency, or their portioning all together, because skimming down portion size and making an error for an advertised Large burrito is not a good way to build business. There are other ways to keep costs down.

I may try this establishment in the future, when they get into the...

Have been to the new Orillia Quesada location twice now. The staff was very courteous and said hello as soon as we walked through the door. Service was very quick and friendly. The food is cooked in small portions, so it is always fresh. I had to wait a bit longer for my fish burrito as the fish needed to be cooked. I’d rather wait a few minutes for fresh fish, then rubbery fish that has been sitting there. I have also had the steak burrito, again the meat was fresh and tender. The topping selections are fabulous. Different types of mayo - my husband really the chipotle one. I love that they have mild salsa, as I’m not a fan of a lot of heat. The location is conveniently located, will be AWESOME in the winter when we’re out riding. Can’t wait. It’ll be an even better location when they get their liquor license. Beer and sports on the TV. We will...