Starbucks — Restaurant in Ontario

I know it's probably just because they're a new location, but we had a disappointing experience. If you're going to advertise a new featured line-up of drinks, then you should really have the staff and ingredients to make them. They had a sign out front AND on the main board of four new featured autumn drinks. My girlfriend and I both ordered from that menu to the response of, "oh I don't know how to make those" and "what's in those?". He asked the other barista there and she checks and tells us they don't have all of the ingredients to make those drinks. She offers caramel as a substitute and we agree and pay. She comes to us with our drinks telling us they didn't have caramel either and that she just made us something tasty instead. We should have argued it, but there was a significant line and we didn't want to hold it up so we just left with our mystery drinks. They weren't very good. We were disappointed that we didn't get what we came...

Staff at this location are super friendly, shout out to Rachel for suggesting their spinach breakfast wrap and helping me pick out a drink! I got a matcha drink with white mocha it was yummy 😋 Also shout out to Brittney she’s always got a smile on her face, positive attitude and ready to help out with recommendations when I’m being indecisive hehe I go here very often and will continue to go because of the...

Incredibly unfriendly staff, especially considering the price. I have visited this Starbucks on 4 occasions and have been continually and increasingly disappointed by the coldness, unfriendliness and unwelcoming behaviour coming from the staff. It’s almost like they forgot to make this location do the customer service module. I’ll be avoiding this location as much possible unless...