Subway — Restaurant in Ontario

Your typical Sunday, with most of the things you’re used to at a subway. The only thing is that because it’s so close to the university, and they get a lot of student rushes, they have mixed up my order numerous times, and they have even told me to go to another subway, but this is the only one I can go to. Doesn’t make sense, they keep making the mistakes and recommend I go somewhere else. I’ve been going here for over 4 years, and usually it’s good and spot on. But when they mess up, they make it so difficult for you to get what you ordered in the first place. For example, I bout a 2 subs on Wednesday. Ate half of one Wednesday and the other half on Thursday. When I pulled out the second sub on Friday to eat half, it was the wrong sub. I called the location right away, and she repeated 3 times why I called Friday when I ordered Wednesday. After the 3rd time explaining to her that I didn’t eat both subs in 1 day she said I had to call Monday cause there are no managers on the weekend. Called yesterday, spent 15 min and then the person said she has to do an investigation, and will call me back. Now it Tuesday, a day away from a full week since I bought the subs, and nothing has been resolved. This is that I mean by its very frustrating when they mess up. They don’t own up to it even thought they make a lot of money. They frustrate you to the ends so you give up....

Sandwich 1 review. Green Goddess. Completely mush despite making sure to add the veggies that looked the least disgusting and being toasted. Toasted... yet cold chicken and mushy still. I'm honestly confused by how they managed this disgusting sandwich whoch I've had at another location and enjoyed enough to get it again.

Sandwich 2 review. Cold Cut. In the fridge for tomorrow but if I can base it off what my "premium" sandwich should be... it might end up in the trash.

I know Subway is far from a high quality place but we have been satisfied with other locations... this one literally is the grossest and cheapest location. Think 5 pieces of spinach on a foot long, actual flies buzzing about when it's already too chilly to be seeing flies outside, mushy toasted bread with dried out veggies and funky tasting avocado spread. Dried out cucumbers. I didn't know cucumbers could look that gross. Lettuce on the other hand I have seen that brown but only in the garbage, not served to customers. Two full bins of both the dry cucumbers and brown as heck lettuce filled to the top because no one would want that on their sandwich.

Things that would benifit this store would be new management or being shut down...

(2024/10/31) The food quality has been inconsistent for me recently. Sometimes the subs were only wrapped by one paper, sometimes very few salads and sometimes no sauce added at all. I think they should consider improvements by hiring better staff, temporary part-time workers vary a lot in working attitudes.

(2024/08/29) The size of this Subway is somewhere between small and medium. Since it is near a university, many students do regularly come and it could become very busy sometimes. The foods have been overall great to me so far, enough toppings every time. Instead of ordering in-store, I recommend placing orders on their app for takeaway or delivery. Considering the deals and awards, the prices are actually very...