Subway — Restaurant in Ontario

I called woman working this morning (Amal) to place a phone order and things went downhill from there, I told her I wanted 3 egg n cheese on flatbread, toasted, everything on them except 1 sub no cheese, the woman then asked for sauce I said Southwest and then hung up on me…when I arrived I told her I wanted to ask about something else and she didn’t give me a chance, she didn’t apologize or anything, I noticed the subs didn’t have the southwest sauce I ordered, that’s when things went sideways, she said I didn’t order the sauce ??? Neither were they toasted, I asked for water but she didn’t have any lids for them, they all fell in my car making a mess on my mats, I was not pleased.

I told her the customer was always right and she went to a different level, she then went on to say that customers place large orders then don’t come to pickup, “we’re they right”, I said If you don’t like it, close the shop and do something else…this woman should not be in customer service, clearly she’s jaded.

Go to another location and get the service you’ve come to expect...

I had an amazing experience at Subway, thanks to the fantastic service provided by Krish! From the moment I walked in, Krish greeted me with a warm smile and made me feel welcome. He was super efficient, ensuring my order was made exactly how I wanted it. His attention to detail and friendly attitude truly stood out. Not only did he craft the perfect Chimichurri Veggie sandwich, but he also made sure everything was fresh and served with a personal touch. The Chimichurri Veggie is always a go-to for me – the bold, tangy chimichurri sauce pairs perfectly with the crisp veggies, making each bite a burst of flavor. Krish’s expertise and dedication to quality really enhanced the experience. Great job, Krish – you made my visit a memorable one! Subway never disappoints, and with service like this, I’ll definitely be back....

Found a metal wire in my bread recently. I was a regular at this location, did a pick up order and there was a piece curly metal wire baked into the bread of my sandwich.

I went and talked to the franchise owner, showed a photo. She didn't apologize or anything, didn't offer a replacement sandwich, just said she didn't know how that happened and didn't seem too concerned at all. Didn't ask if i was hurt. Just a total brush off. She was there when my sub was made, She wrote a message on my receipt, she was present when this mistake happened. She knows who I am, and still didn't care enough to apologize to a good customer.

It's from a grill cleaning brush or something I'm guessing. I'm not going back to this location. Not worth my health for people who don't...