Subway — Restaurant in Ontario

Usually you guys are good. But I noticed at night, on the app every sub I recieve is either very poorly made or incorrect. I ordered tonight really late (my apologies) but when I got my sub there was literally next to no lettuce, even though that's the only added thing I wanted on my sub. I also got chipotle sauce which there was very little of, & you guys for sure touched some sort of pepper or something before grabbing my lettuce because the lettuce tasted awful. It was 100% cross-contaminated with something else. I ordered a 12" and could only eat half. I had to sit and peel all of the lettuce off.

3 stars because you've had minimum mess-ups, but night shift that makes subs for app needs to be better.

Update: it's been 2 months, I re-ordered. My sub had next to no cheese & you forgot the cookies I ordered. :| Probably am not coming back, lowered to 2 stars. Also I had ordered lettuce, spinach green pepper and onion and there's literally minimal amounts on my sub. I called them to try to sort it out and they didn't care, so I called the delivery app who issued a refund.

Update #2 & very last: many people had said you're short-staffed so I tried again. & the phone is NEVER answered, order is always wrong still and if I order through the app you guys don't respond so it expires and I don't get my money back for several days.

You've 100% lost my families...

My partner and I have been eating at this location every thursday for thecpsst few years. We have had both good and bad experiences. Tonight though was our last straw ... the young man that was at tge start of the assembly line had attitude from the start ... clearly he didnt want to be there tonight i ordered a chicken bacon ranch. He scooped the chicken and all the water and dropped it on the bread ... i asked nicely for him to makd me a different sub i dont like soggy sandwiches! I got dirty looks and attitude. He even thought for a min that he would reuse the soggy bread then changed his minf .... however he put the new bread on the wet paper. Having worked in F&B for many years i really co not have patience for bad service ... so i just left. There was a small altercation with my partner. Long story short ..... DO NOT GO THERE! Its our last time ... its really gone downhill in...

Went in for dinner tonight. All staff were excellent, all properly masked and gloves and were very polite. However what appeared to be the general manager was there doing inventory, had no mask on, no gloves on and was touching absolutely everything, all the sauces all the containers, knives, work stations, he wasn’t being very nice to the staff at all - and was throwing sauce bottles around and being abrasive. It was a very unpleasant experience because of this. You can just tell that the manager isn’t nice to them, and probably a regular occurrence because all the staffs demeanor changed when he walked in. It was very unprofessional for this manager person to treat his staff this way, especially in front of customers. Doesn’t look very good, Otherwise the...