Swiss Chalet — Restaurant in Ontario

5 stars despite 1 star waitress named Marilyn i think but rather old woman if name incorrect. Read on. My wife and I came here to meet to have a first time get together with her coworker friend and her husband. The young male greeter at the door brought us in and just before we sat at the table he gave us, I asked for a booth. The waitress in the section we were to be sitting in, immediately bawled out this young man saying he needed to stop doing this and sitting people as he was. She was gruff and obstinate in front of our group, the table she was at and anyone in ear shot. A conversation best left behind closed doors. She rubbed us the wrong way from the get go and free advice lady but had you apologized to us and told us you were short staffed, it'd have gone a long way to making amends but you did not. She was slow getting our drinks which us understandable but we didn't know yet about the short staffing yet. We did need a few extra minutes to decide on our meals and when we were finally ready, the gruffster asked us if we were the type of group that liked chatting awhile before ordering. Strike 2. I had to remind her my wife and I got pie slices with our festive meal. She never brought our Lindt chocolates and I forgot myself with all the drama. I'm usually a good tipper and hate leaving nothing but I didn't want the rest of staff to suffer bc of her so I tipped 2 dollars on a 43 dollar check. My wife's friend's husband tipped 0 on a 76 dollar check. After we got up to leave she slammed a tray down hard on our table to send us a message. Strike 3. We sent her one message back by tipping that young greeter 5 dollars each for polite service. Myself and the other husband complained to the manage on duty. Because she is great at her job, she gave us 4 passes to free meals along with the apology the waitress should have given us which would have changed this encounter entirely. So kudos to the manager and greeter but free advice to you madam waitress. Your service was far and away the worst of my life and bad day or not, your behaviour was inexcusable. Most ppl could and would forgive you with better communication but you made a poor to no effort to fix this service and you're unworthy of any tip for how you treated us. Luckily for you the young man greeter was honest to a fault and put the 10 dollar tip in the staff jar but we'd rather he kept it if only for you to see Nunavut (pun intended). Summary. 5 star greeter, 5 star manager. 0 stars and 0 class to our waitress. I'm tempted to return if only to catch a glimpse of you in action preferably across the room to see if you can...

My wife and I attended the London North Highbury Ave location today (Nov 1 2025) at approx 1:20pm. We waited to be seated for approx 10 minutes. After we were seated we waited for another at least 20 minutes before the waitstaff came to take our drink order. Of course having had 20 minutes, we knew what we wanted so placed our food order as well. It was at least another 15 minutes before our drinks were brought to us. At 2:15pm, we decided that we no longer wished to wait for our food that as yet had still not arrived, so I got our 'waitresses' attention and let her know after waiting for at least 45 minutes, we were leaving. It was NOT busy in the restaurant. There was ONE table with 5 adults and 2 little kids, and a table of 3 that was there when we were seated. Then my wife and I, as well as 3 other tables of 2. The first of those was seated after my wife and I, and they had their drinks and food well before my wife and I had our drinks. Another table of 2 was seated beside us and they were getting the same lack of service we were. The last table of 2 was seated at least half an hour after we were, and they too were eating and we had not seen, let alone heard from our 'waitress.' So after waiting for almost an hour and still not having our food in front of us, I got our 'waitresses' attention and let her know we were leaving. THAT is when she told us our food was coming up shortly. I told her we'd been there for at least 45 minutes, and we were leaving, and that is what we did. We're now home eating PIZZA instead. Having formerly worked in the industry doing everything from being an assistant manager of a restaurant to being a chef for 12 of the 15 years I worked in that field, that is BY FAR the worst service I have ever witnessed, let alone suffered through. Completely guessing, but I'd be willing to bet that kitchen was NOT prepared for service today after last night, and that those waitstaff on today were not properly trained to inform the clients who may have come in, that there might be a delay in their order and why. Just reopened, but if that's the service your clients can expect, you won't be...

Not coming back. We went for the 2 can dine for $14.99 on father's day weekend. We went at 4:00pm to beat the dinner rush. Boy were we ever rushed. Our waitress asked us what we wanted to drink before we had even taken our seats and looked at the menu. When I stopped her to ask for more sauce she interrupted me by asking if I would like a take home container for my chicken. She took my husband's plate after he was done and started clearing the table. She took the sauce she had just given me while clearing the table. So I asked for another one, waited 5 mins because she forgot. At this point the restaraunt started filling up so my husband and I tried to be understanding that she might just be overwhelmed. We waited more then 10 mins for our bill. Our waitress walked past us 4 times without saying a word. My husband asked her if the bill was ready, and she snapped back at him saying it's coming. She yelled over to another table and told the other customers they had to wait( they had been waiting for at least 15 mins for what they asked for). Before bringing us our bill she snapped at another waitress telling her she needed a break. When the waitress finally brought us our bill she complained about how busy it is. My husband, still trying to be understanding, replyed with, " it seems under staffed for such great great deal and fathers day weekend". Her reply was. "That's not it" and walked away. It takes a lot to piss my husband off. But she did. When I asked him what he tipped her. He said nothing, $0, nadda. He told me that it's one thing to be busy and make mistakes, everyone is human. But to be rude, snappy and make our dinning experience feel rushed and uncomfortable, that's not understandable. He also said she stunk like cigarettes, so he knew she was jonesing for a smoke. We will not be returning.

On a side note. The lady beside us complained about her food being cold. And we totally watched the waitress put it in...